System Support Specialist
Heredia, Heredia, Costa Rica
hace 5 días

DHL is a Top Employer and we are hiring a System Support Specialist in our La Ribera de Belén, Heredia office.In this role, you will provide Level 2 &3 support and manage Active Directory, AzureActive Directory, and Active Directory Federated Service.

Do you have experience maintainingActive Directory infrastructure? Troubleshooting Active Directory on bothserver and client?

Can you setup / support Active Directory Federated Service andAzure AD as well as single sign-on access to cloud applications?

And can you use PowerShell or C# scripting to develop automation scripts?If yes, then we want to speak with you!

In yourday to day role, you will

  • Support 800,000 accounts and 244 servers located at3 IT Services regional data centers and across 79 countries in-country datacenters as well as more than 60 single sign-on applications (SSO).
  • Capture the gaps, guide and drive the team toaddress the gaps within the environment under the support scope of directoryteam
  • Deliver broad technical and application support experiencewith Active Directory, Active DirectoryFederation services and Azure Active Directory.
  • Setup and support Active Directory FederatedService as well as single sign-on access to cloud applications, scripting usingPowerShell or C# to develop automation scripts
  • Administer AD and GPOs; Administer PKI, DNS, DHCP,etc
  • The skills you bring to this role are

  • Experience with change management processes and implementation of changes
  • FluentEnglish (written and spoken) required
  • Bachelor of Computer Science or related disciplinerequired.MCITP and ITIL certificationsan added advantage
  • Strongcustomer service attitude .Willingness and eagerness to learn
  • MCSE, MCSA, cloud architect certificates will beadded advantage.
  • 2 years working in multinational - IT industryincluding at least 1 years specialized in MicrosoftActive Directory .Knowledge infollowing areas will also be beneficial : -
  • Crash / memory dump analysis; Active DirectoryScripting technologies programming skills - Visual Studio ( and C#),Perl, Powershell scripts, etc);
  • Workingknowledge of Windows performance & memory troubleshooting

  • Maintain service production and pre-productionenvironments and systems
  • Assists with capacity planning, monitoring andsystems tuning to ensure service availability and performance
  • Follow quality standards and policies
  • Very good communication skills
  • Very good analytical skills and structured approach
  • DHL is an equal opportunity employer. We evaluate qualifiedapplicants without regard to race, color, religion, sex, sexual orientation,gender identity, national origin, disability, veteran status, or any otherprotected characteristic.

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