Senior Application Support Engineer – Billing/Finance apps
Heredia, Heredia, Costa Rica
hace 6 días

Experian is looking for an Application Support Engineer with sharp analytical skills in supporting and maintaining Billing, Revenue Management, and Financial applications used by Experian in North America and other regions.

This role offers a great opportunity to gain exposure to a variety of finance systems and implementation projects in a global, multi-cultural environment.

The ideal candidate will be able to work proactively with minimal supervision, and had previous experience as a developer and / or domain knowledge in finance applications.

Role Purpose

  • Accountable for the support of Billing, Revenue Management, and Financials applications used by Experian. To ensure system availability by proactive system support and speedy resolution of application errors.
  • Assist users to understand the capabilities and requirements of the application. Provide knowledge of the application in support of projects, enhancements, and integrations.

  • Responsibilities :
  • Identify and resolve issues related to application, database and integrations
  • Management of customer expectations by taking responsibility for the progression of team requests and incidents, driving to resolution and customer satisfaction within the internal SLA targets
  • Ensure application availability through proactive support and speedy resolution of issues
  • Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting
  • Assess the health and performance of the application and database. Intervene to drive improvements and / or optimization as needed
  • Identify potential improvement areas and recommend solutions
  • Establish, participate, and maintain relationships with business units, customers, and IT subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function / integration issues.
  • Required :

  • BS or equivalent experience in a technical discipline (programming, analysis, or other strong technical area)
  • 5 years of experience in similar roles
  • Self-starter able to work proactively and with minimal supervision
  • Strong verbal and written communication skills (e.g. work with end users and tech leads)
  • Experience with SQL, with fluency to read and write SQL queries
  • Team player with abilities to work in complex cross-functional and geographically diverse teams
  • Strong verbal and written communication skills (Spanish & English), with the ability to communicate effectively with both business and technical individuals.
  • Desired :

  • Programming experience in Java, or Oracle PL / SQL stored procedures
  • Experience with Cobol, JCL, Mainframe
  • Software development lifecycle
  • Experience with Financial / Billing / enterprise systems
  • All-round IT applications knowledge e.g. implementing packaged applications, systems integration, software development cycle.
  • The ideal candidate would have held roles within an IT department / consultancy providing services to business areas / clients e.

    g. any of the following : consultant, project manager, business analyst, designer, solution architect.

  • Experience interacting with third party IT vendor resources, preferably in an on-shore / off-shore model
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is and it ensures that we live what we believe.

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