Program Manager, Site Expansions
Calle Blancos, CR
hace 3 días

Are you looking to have a global influence at Amazon? We are looking for a talented and driven problem solver to join our Employee Services Expansion Services team, supporting our Global Site Expansion Portfolio.

This role is inherently cross-functional - you will work closely multiple stakeholders, customers and operational support teams to support new expansion program delivery work.

The successful candidate will be a key member of the Expansion Services team, which is responsible for managing global site expansions and driving high-

visibility programs that directly impact the customer experience globally. The ideal candidate will own and execute complex projects and program, and focus on driving solutions for expansion activities along with continuous improvement program delivery.

If you thrive in a fast-paced start-up like environment and want to invent the future, you’ll feel right at home in this role.

A successful candidate will demonstrate the following abilities :

1. Dive deep in understanding our business and HR products and services.

2. Think strategically and analytically about large, complex projects and execute methodically.

3. Ownership and drive willingness to roll up your sleeves, dig in and get the job done and not be hindered by ambiguity or competing priorities.

4. Relentless desire to exceed company and customer expectations.

5. Breaks down barriers - enthusiastic about fixing problems for our customers.

In this role, you will :

1. Project Management Lead special, complex projects through to completion for our customers, managing scope, schedules and expectations.

Collaborate effectively with stakeholders on commitments timelines and deliverables.

2. Stakeholder Management Act as the Point of Contact for our internal and external stakeholder, managing expectations and in taking escalations and issues.

3. Problem Solve - Facilitate the collection, priority and ultimate solutions for issues and escalations.

4. Process - Create, develop and refine processes.

5. Communication - Own communications to customers and stakeholders on progress, issues, and risks via regular status updates.

6. Coordinate - Own site set up activities and operations for a specific geography and portfolio.

7. Travel - Ability to travel up to 25%

  • Bachelor's degree in business, HR or related field.
  • 5+ years of HR or related experience.
  • 3+ years relevant program and project management experience.
  • Intermediate PC skills (Windows, Word, Outlook, PowerPoint).
  • Demonstrated ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail.
  • Well-honed analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment.
  • Strategic orientation, able to assess and mitigate risk, forecast both long and short-term outcomes, and anticipate and navigate scenarios in a complex business environment.
  • Experience identifying and resolving complex issues, assumes leadership roles in unfamiliar or ambiguous circumstances -
  • solid sense of accountability and sound personal judgment.

  • Customer service orientation with a demonstrated desire to delight others.
  • Demonstrated capacity to thrive in a fast paced workplace and deal with ongoing change and ambiguity.
  • Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

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