Technology & Engineering
The San Jose Technology & Operations department provides Technical Support, Engineering, Media Operations, Production, Studios and Facilities services for internal clients for the local portfolio of NBCU Owned Television Station businesses including a triopoly consisting of the NBC and Telemundo News organizations and the local RSN.
The Technology team has responsibility for partnering with our local & division teams to build, deploy and support the technical systems used at NBCU Owned Television Stations KNTV, KSTS, and NBC Sports Bay Area.
Reporting to the Manager of Information Technology and Digital Media, the Systems Engineer is a full-time position within the Technology & Operations Department that will be primarily responsible for helping gather requirements, planning, designing, and implementing systems within our mission critical, broadcast and enterprise IT environment.
The role requires that you possess the necessary self-discipline to take ownership and responsibility for delivering technical solutions considering both business and technical needs of all customers with the goal of providing a quality product that meets the user needs.
You will be part of a talented technology team that demonstrates superb technical competency, delivering internal customer-oriented solutions, mission critical infrastructure, and ensuring the highest levels of availability and performance.
The role will suit individuals who are excited by the opportunity to work with leading edge technologies in the design, implementation and transition to IP based and highly virtualized broadcast environments.
Schedule : Sunday-Thursday; 3pm-12pm
Job Responsibilities :
A Hands on accomplished systems engineer dedicated to help our business win by supporting mission critical Infrastructure & IT systems, projects, and new initiatives.
Develop strong working relationships with department leaders and their teams including Production Operations, Engineering, IT, Creative Services, Sales, Traffic and News and Field Operations groups to manage systems, documentation, develop best practices and implement innovative technologies & deliver projects on time & within budget.
Work with internal / external Technical Support teams to ensure timely resolution of customer requests and issues.
Provide troubleshooting & support for systems, infrastructure, and applications, including root cause analysis.
Evaluate and optimize workflows related to all systems including IP fabric for video infrastructures, virtualized Windows environments, encode / decode platforms, newsgathering tools, NLE, Media Asset Management systems, file-base systems, and other workflow tools.
Evaluate, test, and install upgrades to all platform operating systems, applications, and hardware
Risk Management : Assess all issues, adds, changes to mitigate potential system impact.
Ongoing assessment of workflows, identifying manual processes that can be streamlined or improved upon with new hardware, software, or automation
Participate in the testing of new technology.
Install, commission, and configure new technology
Develop and maintain system documentation for operational and troubleshooting purposes.
Work with operations teams to ensure SOP’s & documentation are written and up to date
Produce work that is consistently professional, reliable and detail oriented.
Other duties as deemed necessary
Qualifications / Requirements
Experience in supporting large scale systems to support business needs
Experience supporting a major market or network News operation
Proficient with IT routers, switches, firewalls, and port management applications
Proficient in A / V file transcoding, data archiving processes and video compression technologies & standards
Hands on experience with support of non-linear edit systems such as the Adobe Creative Cloud Suite
Demonstrated knowledge of media over managed IP networks and protocols.
Knowledge and experience with hardware virtualization
Knowledge of media workflow tools and production systems such as Vantage, Dalet, Ross Overdrive or similar
Knowledge of distribution systems including streaming, microwave, and satellite.
Knowledge of newsgathering and communications systems
Strong ability to read and generate system documentation (Visio, ACAD)
Positive work ethic, ability to work well in groups to execute projects on time and on budget while meeting customer expectations
Ability to communicate and interact effectively with diverse audiences across different departments, ranging from non-technical clients to technical professionals and operations staff
Must be able to process large amounts of information, analyze this information and make sound decisions, sometimes under intense deadline pressure
Knowledge of standard engineering processes such as change control and agile development concepts.
Must be keen to learn and develop new skills
Ability to work on own initiative
Excellent organization, collaboration, and communication skills
Knowledge and experience with setup, testing and documentation of proof-of-concept systems
Must possess strong multitasking skills and the ability to prioritize tasks