Technical Project Coordinator - Remote
TTEC
Heredia, Costa Rica, CR
hace 5 días

Technical Project Coordinator - Remote

TTEC Digital is seeking a Technical Project Coordinator to join our Digital PMO. This is a telecommuting, work from home opportunity.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.

Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

The Technical Project Coordinator is an integral member of the project team responsible for delivering on medium to large complex contact center technology services and solutions for our enterprise level client base.

In this role you will be responsible for directing, organizing and coordinating project activities, forecasting and the staffing of technical resources.

What you’ll be doing :

  • Sub contractor management of work
  • Sub contractor forecasting, tracking and time entry
  • Project QA Report (PC would pull the hours from Oracle and complete the repetitive tasks)
  • Project QA Summary Report
  • Collections Calls and weekly updates to PMO Management
  • Documentation and distribution of meeting notes after PM review
  • Documentation of status reports (Program Manager would still own content and delivery to client)
  • Coordination of security clearances (if required)
  • Time Card Reminders
  • SharePoint set up and documentation
  • Weekly hours audit against forecast
  • Review of technical documentation for spelling, missing files / links before sharing with customer
  • Expense monitoring and as required, detailed reporting to the client
  • Attend all meetings, internal and client facing
  • Assist with drafting of project proposals and preliminary project schedules
  • What skills and experience you will bring :

  • Bachelor Degree not required, but desired
  • At least 3 years professional experience working in a technology services environment in a project management or client support or project coordinator role
  • PMP ideal, but not required.
  • Proficiency working with MS Project and MS Office
  • Demonstrated willingness to be flexible and adaptable to changing priorities
  • Highly effective at multi-tasking and organization is a must
  • Strong verbal and written communication skills required
  • Knowledge or familiarity of Cisco or Contact Center technology solutions preferred
  • TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.

    We deliver outcome-based customer engagement solutions through , our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

    Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.

    COMPENSATION & BENEFITS

    This position is eligible to participate in an annual incentive program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and / or skill levels.

    Benefits available to eligible employees include the following :

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • For more information about TTEC, visit ttecjobs or search #ExperienceTTEC throughout social media to engage in the global conversation

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.

    LI-REMOTE

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