Customer Service Supervisor
Snap Finance
Alajuela, US
hace 5 días

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success.

Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Snap Finance is seeking a dedicated Customer Service Supervisor for our Costa Rica Office. We are looking to strengthen our dynamic, growing team!

Become part of an amazing Contact Center Team at Snap! If you are a modern-day shopkeeper, if you play to win as a team and if you get stuff done to drive people success, we are looking for you! The ideal candidate will bring strong leadership skills to the team, ability to coach others, and work together to live up to our values.

The Job...

  • Departmental coaching and development of team members
  • Identify, implement and execute departmental improvements
  • Lead employees to meet the company’s expectations for productivity, quality, and individual goal accomplishments
  • Coordinate team meetings and huddles to keep our team members updated and trained on new policies and procedures
  • Understand department metrics to coach on opportunities
  • Staying informed on our daily call forecast to ensure team members are answering phone calls in a timely manner. Reporting any phone issues to our support department
  • You...

  • Bachelor's degree is a must
  • 90 days minimum at Team Lead level
  • Advanced english level B2+ or above
  • Proven track record, must be in good standing in current role
  • Must be flexible with shift start and end times (Monday-Saturday 7am-7pm)
  • Record of taking initiative and following through on assignments
  • Proficient with using computer systems : Microsoft Word, Excel, PowerPoint, Teams and Outlook
  • Excellent communication (both written and verbal), presentation and influencing skills
  • Self-starter, highly motivated and comfortable working in a fast-paced environment
  • Why You’ll Love It Here

  • Generous paid time off
  • Competitive medical, dental & vision coverage
  • Company-paid life insurance
  • Fantastic work environment
  • Free snacks, and fun events
  • A value-based culture where growth opportunities are endless
  • More

    Snap values diversity, and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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