People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.
We're writing our next chapter. Be part of it!
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.
Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.
On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.
On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers.
If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
EOE AA / M / F / Vet / Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster :
Sage’s priorities are to continue winning by focusing on improving the end-to-end customer and partner journey. The Brand Experience and Customer Promise Program at Sage is designed to help us achieve our goals by shaping and delivering how Sage is experienced across all customer and partner touch points what it means to be Sage’, what a Sage experience feels like’ and critically, how these outcomes are measured and evaluated.
The fundamental thing is that the brand is the sum of all those things. We need reality to match the brand promise so every interaction, every day is on brand.
The Customer Promises are our way of articulating how we want our products and services to come to life for our customers across the end-to-end experience lifecycle, and the Promises are intended to support consistent, effective delivery of both customer and commercial business outcomes.
Historically this impactful work has been accomplished for Sage by consulting firms and we are now bringing it inhouse so we need an internal customer experience strategist / consultant, a Senior Manager, Customer Experience Strategy, who will partner across all functions in Sage to develop customer insights and customer experience strategy, build this inhouse, and manage the implementation and measurement of the Customer Promises.
Supporting cross-functional teams in all geographies to take a Customer Promise lens on their activity, prioritize and accelerate delivery of high impact outcomes and help them to achieve their goals through a unified CX strategy.
You will lead a human-centered design process, and build actionable, measurable plans to deliver customer and commercial outcomes.
Colleagues; Partners; ISVs / VARs; In product / Online (web & mobile); Digital & Assisted channels.
Minimum Requirements :
Your benefits at Sage
Hear fromm our employees
According to our employee feedback on Comparably, we scored a 4.8 / 5 rating on company culture and our employees gave our CEO a score of 90 / 100.
We also won awards in 2021 for Best Company when it comes to diversity, compensation, women, work-life balance, leadership, and career growth, to name a few.
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