The RTR Team Leader is responsible for handling a team of 6+ Associates. The position demands an individual who is a right mix of Process, People & Stakeholder Management expert.
The person in this position must ensure efficient and effective service delivery & operations in the Tower and is responsible for General Ledger Accounting activities;
including accounting for administrative expenses, allocations, accruals, amortizations, monthly journal entries, month-end general ledger close, financial consolidations and reporting, and balance sheet reconciliations.
Activities Performed + Performing month-end process related to RTR transactions.+ Proposing and implementing new ways of working to improve and simplify the RTR process.
Supervise and actively participate in the end-to-end process of day-to-day operations.+ Analyzing, coordinating, accounting and reviewing of accounting cycle operations, ensuring correct recording of transactions.
Responsibility for coordinating the accounting team, leveraging Local and US GAAP and abiding by tax regulations of countries for which service is provided.
Responsibility for reasonability checks of account balances and Balance Sheet.+ Preparing and completing Balance Sheet reconciliation ensuring all account balances are appropriately supported and comply with the client's Balance Sheet Account Reconciliation and Analysis policy.
Preparing supporting documentation as needed.+ Need to understand and control the entire process, and ensure that other team members are following the process correctly.
Proactive and constant communication with Supervisor's team to ensure process stability and requirements compliance.+ Knowing and following the escalation path when needed (dispute or resolution).
Assist the Supervisor in the preparation of management reports, SLAs & KPIs and KPI Analysis.+ Assist with any ad hoc projects that arise.
Strong client management with regular calls & escalation handling.+ Drive interaction and communication (weekly operational calls and month-end calls), both within the organization and with client contacts.
Assist in the identification, assessment, and resolution of complex issues / problems.+ Identify, recommend, and implement process improvements;
review and maintain updated process documentation.+ Managing cross-functional projects as well as across geographies.+ Act as an advisor to our internal and external partners for all questions.
Understand and participate in performance management processes.+ Assist with the day-to-day learning structure of the team.
Motivate the team and keep morale high.+ Maintain policies and procedures; continuously improve process design focusing on simplification, standardization, quality improvement and cost minimization;
evaluate best practices with global peers and become best practice sponsor.+ The person in this position must maintain a positive working relationship between the internal customers and the requestors.
Soft Skills : + English level 80%, both written and verbal. + Should have the flexibility to work any shift and for long hours when required.
Defines clear, reasonable project goals for team members and sets expectations of this goals to ensure individuals target high performance outcomes.
Ensures alignment of scope and objectives to stakeholder expectations.+ Proactively shares leading ideas and relevant research with clients in support of their business model.
Builds credibility through sharing knowledge, insights and expertise.+ Create communication plans for the team to develop the desired objective in a clear and a concise message.
Should have good presentation skills. + Seek opportunities to increase the flow of information between self and stakeholders.
Seek to maximize revenues and minimize costs on projects.+ Apply learnings and best practices from previous projects / processes for efficiencies in existing methods and processes.
Suggest innovative and more effective ways to address issues and challenges and accomplish team tasks to overcome obstacle.
Apply prior experiences to analyze an issue and apply best practices to solve them.+ Is open-minded and demonstrate flexibility and optimism in adapting to change.
Provide support to team members in areas of expertise.+ Enable team members to create clear goals and help them prioritize tasks.
Understand learning styles for improving knowledge and skills in self and others.+ Assist in design of surveys, preparation and conduct of interviews, and planning and facilitation of focus groups.
Respect and value other perspectives who have different styles and cultural backgrounds.+ Able to control emotions in a difficult situation.
Maintain positive and professional work relationships with others in the team, create a team work environment and support others on their assignments.
Develop working relationships with peers, team members and other stakeholders to develop better solutions.Experience : + Five years of experience working in a Shared Service Center.
Three years of experience in the RTR cycle are required for this position / at least three years of leadership experience.
Finance knowledge and expertise across operations.+ Should be able to set clear-cut goals for the team and have the capability to achieve the same in the tenured period.
Experience dealing with customers over the phone.+ Experience in management of teams (coordination experience).+ Should have Intermediate to advance knowledge of ERP.
Intermediate to advanced Excel skills are a must. .Possible Academic Background : + Bachelor's Degree in Business Administration, Economics or Accounting.
Tags or keywords : Intercompany, Accounting, GL (General Ledger), Fixed Assets, Cost Accounting, Manual Journal Entries / Journal Entries, Cash Management and Banking, Bank Reconciliations, Accruals, Reversals, Accounting reconciliations.