Sr. Named Account Manager
Substance
San Jose
hace 1 hora

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

Digital Marketing Business Unit of Adobe is looking for a hardworking, proactive Sr. Strategic Relationship Manager. The role is responsible for the end-to-end management of the Digital Marketing Business Unit's ongoing relationship with a key strategic account.

This role will focus on the complete Digital Marketing Suite of tools and services and how this customer optimizes their usage of Adobe solutions.

Measures of success include revenue delivered vs targets, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to overall sales team and business unit.

Responsibilities

  • Drive specific product revenue within this client. Build strong, lasting relationships with the client as well as Adobe's internal solution business units by understanding their needs and business objectives.
  • Acquire and maintain a working knowledge of the complete capabilities of our service offerings as well as the existing and future needs of the customer.
  • Merge the needs of the client with the Adobe offering.

  • Convert customer problems into sales opportunities.
  • Maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives.
  • Improve overall customer satisfaction
  • Work with various BU's within Adobe to drive revenue opportunities with the client.
  • Requirements

  • Minimum 10+ years’ proven track record of account management / account executive experience, preferably within a Strategic Accounts role.
  • Prior experience partnering with a global enterprise software partner required.

  • Proven Track record selling Complex Enterprise Solutions, preferably in the Digital Marketing space.
  • Ability to forge and maintain good business relationships with both internal and external clients.
  • Demonstrated presentation and computer skills.
  • Excellent communication and presentations skills with top-notch customer service approach.
  • Proven experience in using quantitative and qualitative analysis to assess partnership performance and make recommendations for each account.
  • Ability to remain calm in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems / opportunities and recommending an approach to solving problems and pursuing opportunities.
  • Ability to work successfully in a team environment, partnering with all other organizations within Adobe including Sales, Engineering, Production & Marketing.
  • Strong understanding of Web technologies.
  • Creative problem-solving approach.
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