Credit & Collections Associate Team Member
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 18 días
  • Manages individual portfolio queue to acceptable department requirements.
  • Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
  • Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines.
  • Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns / solutions
  • Conducts routine research of account history (usage, payment history, subscriptions, and subscription contracts) and check all available computer systems to determine the appropriate action necessary for successfully handling customer problems and inquiries.
  • Analyzes individual situations and make decisions based upon established departmental guidelines with daily / routine supervision.
  • EDUCATION / EXPERIENCE :

  • High school diploma
  • REQUIRED KNOWLEDGE / SKILLS :

  • Advanced English written, and oral skills are required (test will be done before setting up an interview)
  • Ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
  • Cultural sensitivity a must.
  • Basic understanding of collections processes and regional practices
  • Strong PC skills, particularly Excel and Word
  • Strong learning aptitude and agility
  • Requires good negotiation skills within prescribed guideline.
  • Highly motivated, task oriented and able to work independently in a fast-paced environment.
  • Ability to maintain confidentiality of sensitive information.
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", acepto que neuvoo recolecte y procese mis datos de conformidad con lo establecido en su Política de privacidad . Tengo derecho a darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación