UCC Engineer, Voice & Automation (DevOps) ***Remote Opportunity***
Heredia, Costa Rica
hace 5 días

Remote Opportunity

You have passion about new technologies and a strong technical background to create a bridge between Development and Operations by bringing automated solutions for Operational aspects such as on-call monitoring, availability, latency, performance, efficiency, change management, system monitoring, emergency response and capacity planning.

The Elevator Pitch : Why will you enjoy this new opportunity?

Technologies excites you because of the endless possibilities it creates. You’re looking for highly creative, stimulating and technically challenging role for exiting technologies and an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry.

You want to be a part of a collaborative environment whose teams care about the Colleague experience, Simplify Choice and Operational Excellence.

You are fueled by a fundamental belief of improving and managing a large-scale system to deliver agility and more value.

What is the primary need, technical challenge, and / or problem you will be responsible for?

  • Your time would be balanced between supporting and development of systems and services.
  • You will be primarily supporting and automating services in communication and collaboration platforms. (MS Teams / Zoom Telephony, AudioCodes, Genesys etc.
  • and future platforms you help onboard)

  • We want you to be curious, learning both from team members and individually.
  • You will bring the flexibility needed to support Palo Alto groups by working PDT hours (11 : 30 am to 8 : 00 pm ET)
  • Success in the Role : What are the performance goals over the first 6-12 months you will work toward completing?

    Immediately and in an ongoing manner you will :

  • Be evaluated on key objectives that will be aligned towards running / supporting UCC Services
  • Be monitored on successfully creating automated systems to accomplish work that would otherwise be performed, often manually.
  • What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • You will be working with operational tools and concepts, such as alerting, monitoring, logging, and health checks
  • You will split time between operations / on-call duties, developing and improvising systems.
  • You will build, support, and improve services for colleagues that rely on our services.
  • You will use your experience supporting SaaS platforms with an ability to integrate and develop environments using API’s.
  • You will use your conceptual understanding of Power tools, communication and collaboration services. i.e. Voice (Telecom / SBC) and Contact Center
  • You will identify, receive, triage and act upon events and incidents coming from various SaaS services and proactively identify potential problems, issues and actively communicate and manage issues to resolution.
  • To be successful :

  • You will have 5 or more years’ experience supporting SaaS Cloud platforms with an ability to integrate and develop environments using any of these programming languages : Python, C#, JavaScript or GoLang.
  • You will have a conceptual understanding of communication and collaboration services such as Voice (Telecom / SBC) and Contact Center Collaboration Services
  • You will need work closely with SME in UCC (Unified Communication and Collaboration) and L1 Support to support and improve our services.
  • Experience with Amazon Chime, Amazon Connect, and Twilio a bonus!
  • Who is the hiring manager for this role?

    The Senior Manager within the UCC group is a seasoned pro with a successful 4+ year tenure with VMware. His mentoring and empowering style creates an environment in which your input is encouraged.

    What are the benefits and perks of working at VMware?

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • This job requisition is not eligible for employment-based immigration sponsored by VMware

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