Documentation Manager, API and Platform
San Jose
hace 4 días

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.

Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.

On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.

On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers.

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Job Description

Do you thrive on leading teams that innovate, collaborate, and solve for the customer together? At Sage Intacct, we mean it when we say that documentation is part of the product and that technical writers are a treasured resource.

If you are an experienced leader who understands developers and wants to be part of the future of API and platform at Sage Intacct, this role is for you.

As Developer Documentation manager, you’ll manage a group of writers who are hands-on, tech savvy, and driven to support developer needs.

From crafting API reference material to designing our next-generation developer site, your team will play a powerful role in enabling developers to build solutions on the Intacct platform.

Sage Intacct provides cloud-based financial and accounting applications for mid-sized companies. As part of the Documentation department, this team delivers API and platform documentation through our developer site () and other forums.


  • Shape the future of API and Platform documentation at Intacct, with clear vision, roadmap, and deliverables.
  • Lead a team of writers who deliver accurate and effective documentation that helps developers and administrators build on the Sage Intacct platform.
  • Manage resourcing and scheduling, ensuring that documentation stays up-to-date with quarterly releases.
  • Provide input to writers on content strategy, timelines, and plans.
  • Drive experience, process, and tool improvements.
  • Maintain the Documentation department’s commitment to colleagues and customers alike, promoting our values as you grow the team.

  • 3+ years managing technical writers with a focus on developer, platform, and integrations content.
  • Experience managing a web-based developer site, including knowledge of authoring and publishing tools.
  • Ability to build a strong, collaborative team through hiring and employee development.
  • Prior experience writing for a developer audience; REST APIs and platform content is preferred.
  • Experience with highly customizable platforms, such as Salesforce, is a plus.
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