We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Globally unified systems
Identify with manager, develop, and mentor your No 2.
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Ensure team meets company standards of 52 hours training per year per employee
Ensure the new hires complete company’s mandatory training within the first 6 months.
Be a guide for the team - mentor agents
Follow-up new hires training as per the company requirement standards.
Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Support the manager where needed :
Participate to staff appraisals, and at a minimum once per year per employee.
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
Contribute to the effective weekly department meetings with team.
Review department goals and business plan periodically with the team to ensure buy-in and accountability.
Ensure smooth and timely freight process flow.
Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSO
Ensure accurate and timely data entry into our operating system.
Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
Working to be our vendors lowest cost customer promoting market solutions.
Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
Audit files and work with the team on meeting operating process standards
Participate to the transition of new business / updates to existing business.
Interact with our customers in arranging their international export shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Support the manager and or the sales department where needed :
Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
Take an active role in the transition of new business / updates to existing business.
Participate to retention calls and complete customer reviews and with your regular customers to document in the CRM.
Meet weekly or more if required with the department manager.
Support the manager as required and applicable in the following areas :
Proactively work to maintain accounts payment within 30 days.
Ensure company credit procedures are followed and utilized effectively.
Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
Manage intercompany accounting discrepancies via AJAX report.
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Be open to implementing new system changes and enhancements into your department.
Be involved and suggest system / process improvements.
Set the tone of this environment within your department.
Ensure department is using all system tools to their greatest advantage based on your department size and organization.
e.g. using edoc and edoc Tree View, export database, and other system generated reports to manage by exception)
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven supervisory attitude