Head of Talent Delivery Center - Costa Rica
Korn Ferry
San José, San José
hace 4 días

Mar 11, 2019

Client Director, Talent Assessments San Francisco, California

The Head of Talent Delivery Center (TDC) is responsible for managing offsite’, scalable, skilled resources delivering best practice services across the Talent Acquisition process.

We are looking for an individual who has a strong operational background, is a thought leader in terms of how to improve recruiting processes (from executive to entry level professional roles) and a strong track-

record of people development and continuous improvement. The individual will manage the TDC performance, including all the employees within it, via operational monitoring, spotting performance issues quickly and proactively addressing any identified.

With the ability to see and drive continuous improvement, the leader should be able to navigate from a change management perspective in a highly matrixed environment.

The Talent Delivery Center will also receive client and prospective client visits, and this role will play an integral role in the success of each of those visits, so a background in presenting to a wide range of clients and excellent communication skills is a requirement.

The Head will work directly with the Account / Solution Delivery leaders to support effective delivery to all lines of business (RPO, Projects Professional Search).

This includes driving engagement and culture of the Center, motivating, inspiring and coaching team members, resource assignments, use of tools and templates and building strong working relationships with onsite’ or office based staff.

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Talent Acquisition Operations Manager Omaha, Nebraska Key Accountabilities

  • Inspire the team to attain goals and pursue excellence, while maximizing engagement and minimizing attrition
  • Easing

  • Monitor and manage the productivity and capacity of the TDC to ensure alignment with client satisfaction and Center capability, maximizing the cost effectiveness of the Center
  • Realize opportunities for efficiencies in solution execution and implement innovative solutions and continuous improvement initiatives
  • Deliver services to agreed SLAs and KPIs with high levels of client satisfaction
  • Provide timely updates to client / onsite management, stakeholders and / or executive sponsors
  • Monitor market trends, best practices and opportunities for Center performance improvement
  • Font Weight

  • Liaise with key stakeholders across Korn Ferry
  • Define and communicate individual and team performance goals and metrics
  • Maintain awareness of creative sourcing strategies and work closely with the teams to develop the best approach for a client
  • Classes fw-light, fw-normal, and fw-bold available.

  • Produce and analyze an array of metrics that cover headcount, workload, capacity planning and engagement performance
  • Maintain and update the Talent Delivery Center issues log
  • Assist as needed in resolving disconnects between Business Line expectations and TDC capabilities
  • Manage the introduction of new recruiting tools and capabilities that will affect the Talent Delivery Center
  • Paths

  • Oversee the delivery of the entry-level Talent Academy and ensure successful training and retention of entry-level employees, to create a pipeline of talent for the wider business
  • Skills & Experience

  • 10+ years of experience in talent acquisition
  • Text

  • 5+ years of experience management teams
  • In-depth experience in senior leadership or director level roles within talent acquisition
  • Proven success leading and motivating managers and change management
  • Track record of successfully achieving client KPIs and SLAs
  • Stakeholder management, influencing and negotiation skills
  • Accomplished in interacting with senior leadership / director level both written and verbally
  • Timers

  • Broad Talent Acquisition experience covering a range of sectors and functional areas
  • Ability to work effectively in a highly matrixed, global business
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