Order Entry Specialist
emerson
Escazú, San José, Costa Rica
hace 6 días

Specific functions enumerated according to importance.

  • Reviews all orders that he / she will process (Account name, PO numbers, complete catalog numbers, quantities, voltages, shipping instructions, any additional special instructions).
  • Enters the PO into the Web Order Entry Form.
  • Check pricing in the PO if it matches the system and rejects accordingly if there is a discrepancy.
  • Verifies acceptable payment terms.
  • Tracks down all in-question Purchase Orders.
  • Performs other duties and responsibilities as assigned.
  • Specific responsibilities / accountabilities in terms of the following :

  • Work of others - Ensures that orders are entered in a timely manner; works and collaborate with all members of the program.
  • Information - Enters accurate information of customer details and request in the provided CRM tool.
  • Decision-making - None as all important decisions are coursed to either the team leader and / or the Customer Support Manager
  • Consequence of Error - Decrease customer satisfaction, increase in the number of returned items due to incorrect data entry, loss profit and could potentially lead to loss of market share.
  • Responsibility for Resources - Responsible for all company assets and materials issued to the Customer Support group of ASCO organization.
  • Responsibility for Information - Must ensure accurate information of reports and information sent out to ASCO management.
  • Qualifications & Skills

  • Educational attainment requirement / s - College Graduate
  • Knowledgeable in MS office application
  • Good customer support skills
  • Excellent typing skills
  • Multi-tasking skill in a fast-paced environment
  • High sense of urgency
  • Strong written and verbal skills
  • Ability to work well under pressure.
  • Accurate in delivering results.
  • Detail Oriented
  • Resourceful
  • Good comprehension skills
  • English Level : B1
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