Engagement Manager IIShare Engagement Manager II
Costa Rica Costa Rica, San Jose
hace 1 día

Job Description

Are you passionate about web performance, information security, and exceptional customer service?

Would providing consultancy to global brands excite you?

Join our Prestigious Professional Services team!

Our Professional Services team helps accelerate and protect the digital experiences for many of the top enterprises in every industry.

We do this by providing exceptional technical advisory and thought leadership. We build customer loyalty and accelerate growth through establishing relationships and gaining deep understanding of our customers’ business needs.

Shape Value for our Customers

As an Engagement Manager, you will maximize our customers’ value in Akamai services. This with your program management skills, strategic thinking, technical acumen, pre-sales skills, and leadership.

You will successfully move our customers’ key initiatives to deliver exceptional customer satisfaction.

As an Engagement Manager, you will be responsible for :

  • Owning the technical program management while maximizing Akamai's platform value for the customer
  • Being the strategist and technical advisor to architects and technology leaders of Akamai’s premier customers
  • Leading a customer-facing team, fostering a culture of excellence founded on inclusivity, trust, collaboration, and continuous improvement
  • Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
  • Contributing industry analysis / insights, and contributing to innovation of Akamai products and processes
  • Do what you love

    To be successful in this role you will :

  • Demonstrate an understanding of the consulting process and building effective relationships to ensure customer success
  • Show experience of managing and delivering large technical customer projects successfully
  • Be knowledgeable on Devops, web development, web performance and information security technologies
  • Demonstrate written, verbal and presentation skills including communicating complex technical content in English
  • Have internet technology experience and / or experience with products and processes related to application architectures and information security
  • Work in a way that works for you

    We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

    We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

    Working with us

    At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

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