RPA Support Specialist
Equifax
Heredia, Heredia, Costa Rica
hace 5 días

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments : applying for jobs or a mortgage, financing an education or buying a car.

Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

  • We offer excellent compensation packages with high-reaching market salaries, along with the works : comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • What you’ll do :

  • Main and first point of contact from business units for support, changes and escalations
  • Build and test existing automation solution according to standards and technical design, using best practices that are efficient, well structured, maintainable and easy to understand
  • Implement change request with the guidance of Senior Solution Designer and RPA Tech Lead
  • Maintain technical responsibility for high quality project delivery according to change request timelines
  • Maintain solution documentation up to date
  • Deliver on service levels agreements and providing reports related to support metric
  • Ensure quality of components by performing thorough unit testing and code reviews mainly focusing on minor change requests or fixes
  • Qualifications :

  • Familiar with any of the following topics / tools Cognitive Automation, Artificial Intelligence, Chatbots, Natural Language Processing
  • 0-2 years of experience as RPA Configurator or equivalent
  • University degree in Computer Science or equivalent IT experience
  • Proficient in English oral and written (B2 level)
  • Basic knowledge or experience on RPA to understand what can and cannot be automated
  • Basic knowledge about self-contained, reusable, and testable modules and components
  • Understanding and knowledge in SQL and relational databases
  • Extra points for any of the following :

  • Knowledge in Agile Methodology
  • Knowledge with Python and Machine Learning
  • Good written and verbal communication
  • Relies on experience and judgment to plan and accomplish goals
  • Eager to keep abreast of the latest technologies
  • Success attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
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