Location : San José
Categories : Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology
Job Summary
Performs duties under general supervision but works independently to achieve specified outcomes. The Systems Analyst maintains, installs, and repairs PCs / UNIX computer systems and varied lab test instrumentation.
The System analyst performs proper installation and maintenance to ensure normal operation of computer systems and lab test equipment.
Key Responsibilities
Laboratory computing, operating system and electronic equipment installation, maintenance and administration, including diagnosing, troubleshooting, and coordinating repairs and upgrades as necessary
Works closely with ECS laboratory support staff
Manages and maintain Omni locks on all department owned room
Works with faculty to determine product and solutions specifications, procurement, and evaluation of new computing and electronics equipment
Orders parts and supplies and assembles student lab kits, maintains materials stock in labs
Supports faculty and student with PCB design
Implements hardware or software to enhance the current system and to update any existing hardware and software
Installs and support office desktop and laptop computers using Windows, Linux and OS X operating systems for faculty and staff
Works closely with Engineering Computer Services (ECS) desktop
Manages projects according to department needs of new system or technology implementation
Screens, hires, and mentors student assistants
Maintains and monitor inventory of lab parts and equipment for all courses / projects
Provides components and parts to students for their lab sessions
Has thorough understanding of server administration in both Windows and Linux, as well as supporting applications that run on these platforms
Manage department owned license, camera, and database server
Has a fundamental understanding of networking and internet protocols
Works with ECS to resolve department networking issues
Knowledge, Skills & Abilities
Ability to replace Omni lock batteries
Ability to create artwork for multilayer PCB, train students on PCB design, maintain PCB mill; and work with PCB vendors
Ability to analyze / evaluate current systems, recommend improvements and implement the new system whether it is hardware or software
Ability to research and suggest the best suited systems to the requester
Ability to provide support for the listed operating systems and is familiar with the debugging techniques for common problems users will encounter
Ability to independently solve problems or initiate support requests with ECS and / or operating system vendors
Ability to oversee projects using the SDLC methodology
Ability to evaluate, design, develop, implement, and maintain new systems
Ability to develop execution plans for projects
Ability to compare, analyze and suggest systems, equipment, and parts to purchase and use
Knowledge of installing and maintaining software licenses on servers
Ability to setup and maintain camera server for all department owned cameras
Knowledge in SQL and maintaining databases
Knowledge in HTML, PHP, and JavaScript to maintain the database web interface
Ability to provide support for wired and wireless networking
Ability to independently solve problems or initiate support requests with ECS and / or networking vendors
Knowledge in Ethernet protocols, VPNs, VLANs, and other networking hardware and software infrastructure
Required Qualifications
Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
Three years of experience supporting information systems and technology
Preferred Qualifications
Five or more years with experience in information technology including database design, system integration, computer hardware, virtual systems, implementation and project management of information technology with professional, business or municipal systems
Experience providing customer services support
Experience in a University or college environment
Compensation
Classification : Information Technology Consultant - Career
Anticipated Hiring Range : up to $5,790 / month
CSU Hiring Range : $4,372 / month - $10,792 / month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
