Digital Sales Representative Manager
San Jose, San José, Costa Rica
hace 4 días

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses.

This organization is at the forefront of establishing a new sales model leveraging modern technology and big data and analytics to drive impactful demand response and targeted sales coverage.

Do you possess superior leadership, communications and consultative capabilities? Microsoft is seeking a manager with deep interest in cutting-edge technology to join our Marketing and Sales Center as the Sales Representative Manager to lead our Demand Response business.

As the Sales Representative Manager, you will manage a team of highly-talented and skilled sales specialists, driving the day-to-day execution to exceed business performance targets and coaching team members.

The Inside Sales Representative teams consist of highly capable sales people that drive Microsoft wins on the latest cloud and modern development technologies.

The team members’ primary responsibilities are to engage with customers as the central point of contact all the way to deal close.


Build, motivate and mentor a high functioning inside sales team to lead and drive sales conversations; hire new Digital Sales Representatives

Lead team to meet and exceed monthly, quarterly and annual team targets by generating sales pipeline, accelerating active opportunities and driving to close.

Accurately forecast, assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with senior management

Lead team members through example. Lead and coach team members through strong call coaching of their customer sales calls, demos and experience sessions

Coach teams to excel at opportunity management and forecasting accuracy to successfully plan and prioritize weekly, monthly and quarterly engagements, through joint customer calls

Coach team members in modern sales and communications tools & techniques to effectively reach and sell to Microsoft customers, including coaching the team to engage in product demos

Report on monthly, quarterly and annual sales targets and deliver competitive business insights, trends and analysis to drive ongoing performance improvements

Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy

Manage the collaboration and teaming of different roles such as Inside Sales Representatives, and Inside Technical Solution Professionals to effectively progress opportunities and pipeline through the sales cycle

Improve sales and technical competency via mentoring; support individual professional development and growth

Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitors

Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience

Manage employee performance from not meeting expectations to exceptional


Required Qualifications :

3+ years of technology related sales or business management, and / or business development experience

  • Fluency in English (Read, write, and speak)
  • Fluency in either Spanish OR Portuguese (Read, write, and speak)
  • Preferred Qualifications :

    Familiarity with modern sales techniques and tools preferred

  • 2+ years of sales management experience preferred, with proven track record of successfully leading teams of 8 or more
  • Bachelor's Degree or equivalent work experience
  • Strong interpersonal skills, excellent written and verbal communications skills - ability to coach team to successfully drive sales over phone, email, video and modern demonstration tools

    Superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve

    Experience, background, and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers around industry drivers, trends, and workloads

    Experience and ability to recognize program gaps and opportunities, and leverage an innovative mindset to generate solutions, execute change, and elevate blockers

    Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, and engage channel partners as needed and manage the customer relationship through success

    General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately

    Works well in a diverse team and thrives in a dynamic and changing environment

    Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration

    Experience using Microsoft Office Suite applications, Dynamics CRM or other CRM experience is a bonus

    Passion for cloud technologies and changing the world

    Proven relationship management and negotiation skills

    Challenger Sales training completion a plus

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