Account Delivery Manager
Heredia, Costa Rica
hace 5 días

The account delivery manager will be responsible for managing cost target commitments for all service delivery requirements implementing & monitoring expense control and operational relationship : develops & nurtures to excellent customer satisfaction

Main Responsibilities

  • Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan
  • Contact for operational & tactical issues representing delivery of all services (all functions) to the customer : manages performance metrics, reporting, escalation & communication
  • Ensures performance goals are met for all in scope services across all towers : identifying & analyzing gaps & implementing corrective action plans
  • Ability to effectively and proactively manage risk for low risk projects
  • Supports Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination
  • Contributes to account service delivery plan.
  • Identifies incremental revenue opportunities
  • Assures compliance with company and customer’s Human Resources (HR), Pilot Run (PR), legal, financial, ethics and government related policies, strategies, and processes
  • Acts as Account Delivery Manager (ADM) in small to medium engagements
  • Leads a small to medium size AST / delivery team
  • Works at local or regional level
  • Education and Experience Required :

  • First Level University Degree or equivalent combination of education and experience.
  • 1 -3 years relevant industry experience
  • Knowledge and Skills Required :

    Advanced excel skills

    Excellent English Communication skills

  • Ability to build & manage strong customer relationship
  • Influence & negotiation skill
  • Ability to apply business management & financial concepts to analyze business needs
  • Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image
  • Ability to understand & analyze an issue or problem to implement a corrective action plan
  • Applies appropriate knowledge and methods to resolve business issues
  • Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support
  • Ability to proactively & effectively manage risk on low to medium risk projects
  • Consistently applies Quality & Continuous Improvement Plans
  • Ability to develop & present high impact message to customer
  • Industry sector knowledge (finance, manufacturing, etc.)
  • Crisis & conflict management
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación