FY21 Full Time Opportunities for MBA Students in Technical Consulting & Client Success
Microsoft
San Jose, San José, Costa Rica
hace 5 días

We are looking for up and coming college graduates to be the future of Microsoft. As a consultant or services professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges.

You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations.

You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.

Customer Success Account Manager

As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships.

The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.

You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

  • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
  • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
  • Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
  • Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
  • Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • Pursuing an MBA degree
  • Less than 7 years of professional experience
  • English Advanced
  • Excellent verbal and written communication, analytical and presentation skills.
  • Strong desire and business acumen for consultative solution selling.
  • Exceptional negotiation, customer service, and interpersonal skills.
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