Recruitment Team Lead Americas
Location San Rafael, San Jose, Costa Rica Category People & Culture Job Id 202203-109769 Save job Save job JOB DESCRIPTION
Global Chapter Services Team Lead
As a PSS Global Chapter Services Team Lead, you will lead a team of specialists in the People Support Solutions (PSS) organization.
The Global Chapter Services Team Lead is part of the IWS or PR&R chapter. Together with your team you will provide services and support in the respective area of responsibility (e.
g. Recruiting, Strategic Pipelining, Rewards (compensation, benefits, mobility), and more).
Working closely with P&C colleagues, you support an open and diverse work culture based on trust and performance. Your activities uphold Roche's reputation as an attractive employer today and going forward.
Leadership, people and culture
Responsible for all employment decisions for the team including resource planning, hiring, training, development, performance management and progressive disciplinary actions.
Responsible for engaging stakeholders, getting feedback and driving continued customer experience improvements
Escalation point for related topics to your area of responsibility
Lead, role model, and facilitate people processes in line with Roche Leadership commitments, People Practices and policies.
Through frequent check ins, ensure that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions.
Build an engaging culture to both attract and retain top talent. Coach team members regarding their individual development and career plan.
Responsible for team s compensation management, including yearly bonus distribution and salary increase.
Outputs & Deliverables
High customer satisfaction through understanding of business requirements and providing high quality and end-to-end solutions with a sense of urgency
Successfully completion of cases or projects
complex senior vendor management
participating in / leading WPT on complex topics
High degree of employee satisfaction in your team
Collaborate with peers within region and globally to ensure the PSS network provides consistent and effective services to our customers, including :
PSS teams, network and communities
Other P&C chapters and communities, especially the IWS and PR&R Partner communities in the chapters including the chapters enabling teams
Other enabling functions, e.g. Finance, Procurement, IT etc to ensure the solution implementation or improvement
PSS peers within region and global to ensure the PSS network provides consistent and effective services to our customers
Achieve our PSS vision by driving global consistency through collaboration
Use knowledge of business and P&C insights, metrics, expertise, and decision principles to effectively deliver support on topics with a wide range of complexity.
Participate in global / regional squads for deployment of key P&C initiatives or new system launches
Ensure alignment and execution of established policies, procedures and global P&C initiatives. Ensure compliance of all P&C practices within legislative requirements and established standards and guidelines by building a broad knowledge base on regional approaches and connecting with global P&C colleagues.
Be a trusted partner to leaders and partners in the chapters.
Be a trusted partner and lead others through complex P&C topics by understanding the philosophies, approaches, global policies and systems-relevant configurations of topics such as (but not limited to) Recruiting, Talent Sourcing, Rewards, Compensation & Benefits, Mobility
Ensure full ownership and leadership of incoming requests, prioritization and solution implementation to provide P&C consultation to leaders with a connected and caring approach.
Partner with other Chapters, specifically PSS, IWS, PR&R and Business Partnering to create value for the organization.
Strategic P&C Insights & Innovation
Oversees gathering and analysis of data and P&C or business metrics to make critical decisions; shares insights with leaders and chapter Partners, recommends innovative solutions based on the P&C decision principles that support the culture, strategic direction and resources.
Utilize data sources to review key metrics such as turnover, talent review-related information, on- and offboarding needs to sense and address organizational needs proactively.
Who you are
In this position, you will be leading a team of specialists focusing on an area of practice(s). You will be working with stakeholders from various functions and across levels within the organization.
Strong leadership competencies and demonstrated success in change management are critical.
You bring the following skills and competencies :
Passionate and knowledgeable P&C professional with ability to work in a fast paced global and virtual environment. Demonstrated ability to navigate the P&C system, leverage different Chapters for business impact and participate in work product teams to deliver on business and P&C strategies.
Demonstrated customer-centricity through day-to-day interactions, anticipating needs and showing cultural awareness and business understanding.
Demonstrated end-to-end ownership, engaging with leaders to ensure a successful outcome.
Strong communication, coaching and influencing skills. Demonstrated ability and experience in effectively diagnosing short-term P&C needs, and offering fit for purpose solutions to address them.
Demonstrated negotiation skills and the ability to cope with time pressure in demanding situations. Demonstrated ability to influence with courageous authenticity and build trust with individuals at all levels within the organization.
Demonstrated excellent situational assessment and objective evaluation skills, with an ability to comprehend and translate complex topics into manageable pieces.
Demonstrated ability to leverage data, technology and insights to find root causes, troubleshoot and inform innovative and compliant solutions
You are a role model for our Core Capabilities including :
Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
University degree or equivalent, HR preferred
5+ years of related experiences in Recruiting, Sourcing, Mobility (International and US Domestic), Compensation, in multinational companies
Strong understanding of compensation / benefits practices and solutions or (Digital) Talent Management, Recruitment, Sourcing
3+ years people leadership experience strongly preferred
Proven experience handling projects involving different stakeholders and regions
Experience leading a geographically dispersed team preferred
Experiences with HR processes, functional expertise, and HR generalist know-how
Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Porteguese, Hungarian, Chinese)
Strong customer orientation with proven experiences, service delivery management, HR process design or employee administration
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.
Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region.
Today Roche employs altogether around 800 employees in Costa Rica.
Roche is an Equal Opportunity Employer.