Customer Service Administrator CR
Hologic
Alajuela, Alajuela, Costa Rica
hace 4 días

Qualifications

  • Demonstrate commitment to providing exceptional customer service
  • Excellent written and verbal communication skills with a friendly, professional demeanor
  • Strong ability to manage time and responsibilities in a self-directed environment
  • Ability to multitask while still paying attention to detail
  • Well organized team player
  • Willingness to perform additional duties and support team as needed
  • Ability to remain composed and act professionally during high-pressure situations
  • Ability to cooperate with others and help coordinate work assignments with field engineers to achieve team goals
  • Must be able to efficiently handle phones, and use customer oriented telephone etiquette to get information
  • Must speak clearly, be attentive, and actively listen to customer needs and record information accurately
  • Intermediate or above level PC (including Microsoft Office) skills
  • Education

  • High School diploma or equivalent, College degree preferred.
  • Experience

  • No experience required
  • As nice to have experience in Customer service or service administration with a company in a consumer oriented market
  • Specialized Knowledge

  • Proficient with Microsoft Office (mainly Excel and Word)
  • Oracle and / or Salesforce knowledge is desired
  • Essential Duties & Responsibilities

  • Build and maintain customer relationships
  • Interface with other departments such as finance, shipping as necessary
  • Dispatch field engineers for customer requested service actions
  • Answer customer service phone lines consisting of mainly customer and Field Engineer generated phone calls
  • Assist Field Engineers with various administrative needs via phone and email
  • Review, update and approve / close service calls in Salesforce
  • Perform data entry and input change information for equipment in Oracle customer and installed base records
  • Open, update and close service calls in Salesforce
  • Process and review required paperwork from Field Engineers
  • Other duties as assigned by Service Operations management
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