Service Center Technical Engineer
Micro Focus
San Jose, Costa Rica
hace 3 días

Job Description :

Service Operations is a crucial part of an organization, in this position, engineers perform first-level triage for our applications, systems, and networks, as well as access and incident management.

The team works collaboratively with the entire Micro Focus delivery organization, it is a 24 / 7x365 operation and requires engineers to work hybrid shifts including 1 weekend day.

Responsibilities

  • Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.
  • Triage and resolve systems and network issues reported by both internal and external proactive monitoring systems.
  • Analyze systems for performance, throughput, and high availability.
  • Notify internal and external customers of planned and unplanned interruptions to the system’s operation.
  • Contribute to the knowledge base through process development and improvement.
  • Work on access management for internal SaaS applications and AWS environment
  • Participate in departmental and cross-team projects and initiatives
  • Qualifications

  • 2 years of technical support experience / troubleshooting a technical environment
  • An active student or with a BS degree in computer science, computer engineering or the equivalent
  • NOC experience (Desirable)
  • Advanced English Level
  • Proven analytical and problem-solving skills
  • Project and program management abilities
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