Systems Operator
Tech Data Corporation
Escazu, Costa Rica
hace 12 días

Provides first level support for all Data Center issues. Assumes responsibility for both the daily monitoring and resource allocation of the company's multi platform environment to ensure optimal performance for batch and transaction processing.

Provide support to all users both internal and external and acts as Help Desk during off peak hours. Focuses primarily on resolving technical system level problems related to hardware, software and applications.

Maintains print area and performs print functions, including special requests and distribution activity.

  • Monitors all system partitions ensuring that messages, performance issues and production problems are documented and reported following published guidelines.
  • Maintains knowledge of the applications and critical components that make up a cross-platform environment. Correlates their relationship with business availability and SLA's.
  • Monitors and supports all processing systems to ensure established time schedules are met and has detailed knowledge in the use of Operation's documentation and procedures.
  • Conducts first level problem determination of Computer Operating systems or system level problems by utilizing IBM mainframe, RS6000, UNIX, WAN, and LAN skills in addition to being familiar with all appropriate manuals, resources, utilities, and procedures used in resolving such problems.
  • Performs additional duties as assigned *Meets attendance and punctuality standards
  • The requirements listed below are representative of the knowledge, skill, and / or ability required. Able to be diplomatic when handling calls / correspondence for Management.

    Able to build solid, effective working relationships with others. Able to coach others in the development of their skills.

    Able to answer phone and greet public in a friendly and courteous manner. Able to constructively work under stress and pressure when faced with high workloads and deadlines.

    Able to adjust readily to change and adapt as needed. Able to interact effectively with all levels of management. Able to transport up to 50 lbs.

    Able to effectively use relevant material handling equipment. Able to execute instructions and to request clarification when needed.

    Able to express ideas clearly and convey necessary information. Able to identify areas of risk / concern in area of responsibility.

    Able to identify needs and opportunities and develop action plans to address. Able to recognize and attend to important details with accuracy and efficiency.

    Able to stay with a position or plan of action until the desired objective is achieved. Able to think strategically and tactically.

    Able to troubleshoot system-related problems. Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.

    Able to work independently with minimum supervision. Able tobe attentive and foster two-way communication. Able to maintain a positive attitude in the face of criticism, rejection, or failure.

    Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

    Able to prepare / analyze appropriate reports and other business correspondence. Able to provide courteous, timely service when addressing customer questions and concerns.

    Knowledge and / or expertise in related area of responsibility. Possesses basic clerical and data entry skills. Able to cover technical and support issues during the absence of senior or supervisory personnel and assists senor and supervisory personnel as needed.

    Escalates any issue requiring vendor, technical or production support following published guidelines. Provide detailed and concise turnover to the oncoming shift.

    Ensures daily logs are accurate and that all functions and processes scheduled during shift are complete. Provide necessary training for new and less experienced computer operators and maintains an appropriate level of service.

    Protects company's assets by challenging any unknown person in the Print or Data Center. Performs additional duties when needed and as assigned.

  • Associates degree in Computer Science or related field or equivalent work experience.
  • Minimum of 3 to 6 years experience as a computer operator in a large IBM mainframe environment required
  • Experience in preparing technical instructions, reports, charts and graphs preferred.*Able to maintain confidentiality of senstitive information.
  • Join our team to connect the world with the power of technology!

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