Delivery Scheduler Analyst
Accenture
San Jose, Costa Rica
hace 4 días

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com.

Accountable for providing an efficient delivery service, obtaining best in class logistics performance and ensuring an efficient, safe, cost effective and customer focused transport delivery service in compliance with best practices and standards.

Submits delivery plans on a daily basis to loading terminals and transporters. In charge of handling delivery problems during the execution of delivery plans.

Key Responsibilities

  • Delivery Scheduling.
  • Ensures efficient routing and scheduling of loads. Ensures that the customer offer is being fully met, customer expectations are exceeded, and best in class’ delivery efficiencies are achieved.
  • Submits requests to terminals for extra opening hours when needed. Manages requests for additional spot trucks in coordination with the Transport Coordinator.

    Attend to queries and prioritizes emergency deliveries.

  • Delivery Execution.
  • Ensures that daily deliveries are executed as planned and manages any delivery issues (ie. weather problems, diversions, traffic, etc.
  • Attends to customer queries and prioritizes emergency deliveries if required. Provides customer service agents and sales representatives with up to date information regarding the execution of the delivery plans, maintaining good communication with haulers and terminals.

  • Problem resolution.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution.

    READ MORE OF THE JOB DESCRIPTION

    Required Experience

  • High school diploma or Undergraduate University Degree.
  • At least 1 year of experience in similar positions preferably in customer service / logistics.
  • Skills

  • Knowledge of Microsoft Office
  • Fluent in English an advantage
  • Competencies

  • Capable of making decisions and solving
  • Planning and organizing
  • Teamwork
  • Able to prioritize work tasks
  • Accuracy and ability to work with lots of data and many interfaces
  • Flexibility
  • Problem solving and analytical skills able to problem solve independently and in a timely manner
  • Good communication skills
  • Quick lerner
  • Able to identify improvements
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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