Solution Delivery Analyst
McKinsey & Company
San Jose, Costa Rica
hace 5 días


  • Bachelor's degree
  • 2-5 years' professional experience in supply chain, procurement / operations, preferably in health care / hospital operations setting
  • Deep interest and skillset in analytics and change management with a passion for improving the way hospitals source and manage external spend areas (e.
  • g., purchased services).

  • Ability to work through major decisions on make vs. buy, RFP for large complex services, innovative ways to manage spend in categories such as food and nutrition, environmental, linen / laundry, clinical engineering, indirect spend areas and other clinical / non-clinical services
  • High level of entrepreneurship, professionalism and presence to succeed in a team-based setting on the ground with clients
  • Enjoy hand's-on change management and operational implementation involving multiple stakeholders across a hospital organization
  • Superior analytical and quantitative problem solving skills to quickly process complex information and present it clearly and simply during change transformation efforts with clients
  • Good written and verbal communication skills in English (verbal and written)
  • Strong analytical background, including knowledge of software / solutions implementation and project management
  • Knowledge of SQL is a plus and ability to work in Tableau and other data visualization tools is also a plus.
  • Able to work well with multi-disciplinary teams across continents / time zones.
  • Willingness to travel up to 80% of the week to a client site (when travel is allowed)
  • Who You'll Work With

    You will be based in San Jose, Costa Rica, as part of our Healthcare Systems & Services practice (HSS) team. You will be based in San Jose, Costa Rica and will be part of the Healthcare Solution delivery team.

    This group uses healthcare data (payer / provider / 3rd party data) and analytics to answer some of the most pressing questions our healthcare clients have today.

    Our capabilities are foundational to multiple high profile initiatives and have been core to the Healthcare practice in delivering organization-wide transformation programs for payors (public and private) or providers.

    The team has grown to 300+ colleagues globally over the last 4 years. It is a unique mix of healthcare experts, physicians, statisticians, engineers, data scientists and more.

    McKinsey Healthcare Systems & Services (HSS) fosters innovation driven by advanced analytics, user experience design thinking, predictive forecasting and new product development.

    We are a community of entrepreneurs within McKinsey dedicated to using technology to accelerate meaningful impact at our clients.

    Through self-service access to analytics and data, software as a service solutions, strategic acquisitions and a vibrant ecosystem of alliances, we are redefining what it means to work with McKinsey.

    As one of the fastest-growing parts of our firm, HSS has more than 1,500 dedicated professionals (including more than 800 analysts and data scientists) and we’re hiring more mathematicians, data scientists, designers, software engineers, product managers, client development managers and general managers.

    What You'll Do

    You will actively engage with front-line client teams involved in helping hospitals implement operational improvements and organizational enhancements that boost cost effectiveness and improve the quality of care for patients.

    In this role you will bring your healthcare expertise, operational experience and analytical skills to bear on topics related to purchased services but can range on impacting clinical operations to workforce management and capital productivity.

    You will leverage your expertise to take ownership of tenure-appropriate client relationships and guide clients through appropriate syndication discussions as well as longer-term front-line implementation projects.

    You will develop industry-leading expertise on at least one healthcare analytics asset / solution (e.g. a specific category or delivery solution) and participate in IP development projects contributing to the overall knowledge and capabilities of healthcare analytics.

    You will be viewed as the primary point of contact for growing, scaling and innovating within that asset / solution.You will support our clients and engagement teams in their use of the solutions to sustainably drive high impact.

    This involves engaging with client sponsors on a regular basis to drive user adoption, help them with questions regarding solution usage or applicability, etc.

    You'll also work with clients and McKinsey consultants in joint problem solving sessions and drive the process of converting / enriching raw client data sources into high value data products required for solutions to deliver business insights for the relevant challenges.

    You will have the opportunity to master the analytics / methodology embedded in the solutions as well as the data concepts related to the solution domains.

    This expertise will be fundamental to delivering a seamless, tech-enabled experience for our client service teams and clients in order to sustainably drive impact in healthcare.

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