Source to Settle Troubleshooting Analyst (Invoice processing)
San José, San José, Costa Rica
hace 8 días


MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.

The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.

The Troubleshooting Analyst will be responsible for the execution of Procure to Pay (PtP) troubleshooting activities related to Invoice Validation and Processing, Control SOX documentation and adherence, discrepancies troubleshooting on payable invoices and compliance to Internal controls at the time of Invoice booking.

  • Additionally, this position will be required to maintain a high standard of performance, analysis and follow up of all activities on the market(s) assigned, ensuring all entries, into the ERP systems supported, are completed and accurate;
  • furthermore executing timely follow up on pending items assigned, related to the Invoice booking in both Non PO and PO related (2-

    way and 3-way match), enforcing Payment on Time and policies compliance.

    Primary responsibilities for this position include, but are not limited to, the following :

  • Execute PtP processes across Americas region recording them into the ERP Systems ensuring compliance with all quality and control requirements
  • Review, monitor and control Accounts Payable pending post invoices as escalated from processing team, executing troubleshoot pertaining to Invoice booking and matching to Purchase Orders.
  • Pull & prepare data for frequent reporting requirements for Finance & Procurement leads.
  • Support as third level of escalation, requests or concerns raised by vendors or internal business partners.
  • Be accountable on required accuracy and turnaround / response time on all defined KPIs and SLA's
  • Through daily problem resolution, identify and propose process improvement
  • Collaborate with various MSD organizations to resolve process and / or technical issues across multiple ERP systems
  • Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity.
  • Act as primary responsible for Controls execution.
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