Customer Service Representative (Portuguese)
Cognizant
Sanfrancisco, Heredia, Costa Rica
hace 6 días

Description

We are hiring Customer Service Representatives (Portuguese) to manage customer queries and complaints.

Customer Service Representative Responsibilities :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Customer Service Representative Requirements :

  • High school diploma, general education degree or equivalent.
  • Comfortable using computers.
  • Experience working with customer support.
  • Upper Intermediate English Level
  • Upper Intermediate Portuguese Level
  • A good fit for the Cognizant culture :

    A person who possesses a true passion for servicing customers and driving teams beyond, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence.

    Our Cultural Value Drivers are well-known and clearly communicated within the organization : Open, Transparent, Driven, Empowered, Opportunity-Filled, and Flexible & Collaborative.

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant.

    Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant.

    If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position.

    Thank you for your interest in Cognizant career opportunities.

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