Center of Excellence Analyst II
L.L.Bean
Escazú, San José
hace 1 hora

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us.

Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

Position Purpose :

Give support to the Tableau Center of Excellence. Be the go-to person for Tableau creators, troubleshoot and give support to users.

Prepare materials and give trainings to the LL Bean Tableau community, in order to increase their proficiency. Work on standardization and optimization of the usage of BI tools.

We offer :

Extraordinary employee experience

Fitness subsidy

Tuition reimbursement

Outdoor days (paid days to enjoy outdoor activities)

L.L.Bean employee discount

Asociación solidarista

Life and medical insurance

About the role :

Give support to users, answer questions and troubleshoot.

Design and maintain training materials related to Tableau. Prepare sessions and give trainings to the different type of users of the tool.

Manage the Reporting Center of Excellence mailbox.

Create and maintain documentation for the Center of Excellence.

Assign and maintain licenses.

Assist on the maintenance of folders, schedules and other tasks needed in the server.

Investigate and share knowledge related to new features and functionalities of Tableau with the users. Promote the implementation of these new features.

Participate in projects, as required.

Participate in testing for new upgrades of the tool.

Work on improvements related to standardization and centralized data sources.

Be the driver of the creation and strengthening of the Tableau Community.

Support initiatives, such as the implementation of Tableau Mobile.

Demonstrate advanced communication skills and provide exceptional customer service. Communicate issues / concerns to leader in a timely matter.

Be able to identify priorities; respond in a prompt and accurate way to requests or questions from customers.

Execute all of the above demonstrating the EIM values.

About you :

Advanced student (or graduated) in Industrial Engineering, Business Administration, Data Science or related field.

Advanced proficiency in English (C1).

Previous experience is not required, but it’s a plus.

Skills and Qualifications :

Advanced :

Tableau Knowledge (Dashboard creation)

Intermediate : Analytical skills

Analytical skills

Innovation & Continuous Improvement mindset

Self-development and learning desire

Basic :

SQL Programming knowledge

Emotional Intelligence

Nice to have :

Basic Tableau Server knowledge

Health and Safety Requirement : Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

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