Collections Senior Analyst
San Antonio, CR
hace 3 días
source : DirectEmployers Association

Position PurposeOrder to Cash Senior Collector is accountable for assisting Junior collectors and Supervisor on complex collections cases.

In addition, this position is responsible of providing required service levels to internal and external customers by planning and controlling the tasks assigned to Junior collectors and helping them to identify and eliminate future past due balances and correcting root causes that could be prevented in order to reduce the number unnecessary open invoices.

This includes absorbing the responsibility of the collector's responsibilities in their absence or due to fluctuation of workload.

Team management and leadership skill are highly recommended for this positionPrincipal Accountabilities65% Manage past due portfolio accounts according to established collection strategies.

Document customer contact and correspondence regarding delay of payment.35% Partner with Collections Supervisor in order to manage the Junior Collectors, helping with the supervision of processes, policies and procedures, providing support and assistance to team members.

Additional responsibilities includes support and guidance to employee on the resolution of issues and overall team communication, troubleshooting and researching alternative solutionsRequired Qualifications

  • 3 years of working experience in Collections Business to Business.
  • Bachelor s degree in accounting, finance, business administration.
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook, etc).
  • Intermediate Excel : Pivot table, Concatenate, Lookup, Formulas.
  • Working experience in Shared Service Center.
  • Excellent verbal and written communication skills.
  • Attention to detail.
  • Strong leadership skills.
  • Strong Customer Service skills.
  • Strong problem solving and analytical skills.
  • Excellent decision making and problem solving.
  • Proficiency in English B2+.Preferred Qualifications
  • Accounts Receivable experience
  • Proficiency in power point presentations.
  • SAP Experience
  • JDE Experience
  • Advanced ExcelEqual Opportunity Employer, including Disability / Vet. At Cargill, everyone matters and everyone counts.
  • Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect.

    As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

    Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

    Notice to Recruiters and Staffing Agencies : Cargill, Inc. and subsidiaries ("Cargill") have an internal recruiting department.

    Please review this notice.US Employment Resources : Equal Opportunity Employer, including Disability / Vet.

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