Customer Care Specialist
Emerson
Escazu, Costa Rica
hace 1 día

Description

The Emerson (A&C) Customer Care team provides services to Emerson (A&C) that enable them to attract and serve customers faster, with better quality.

This includes a variety of responsibilities, including but not limited to quoting, order entry, resolving customer inquiries / issues, etc.

Responsibilities

Accurately input orders from internal or external customers into Salesforce and / or other systems platforms

Effectively retrieve, open, validate customer purchase orders prior to inputting in the Salesforce platform

Perform timely requests to include processing returning material authorizations, credit and debit memo’s, address corrections and other customer inquires

Support software fulfillment to ensure customer receipt of software via licensing platforms

Support hardware fulfillment as it relates to communicating with customer the expected shipping dates and expedited order solutions

Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services

Perform customer related financial transactions such as credit and debit memo’s per operating policies and procedures

Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner

Ability to resolve multiple customer facing inquiries from various mediums such as telephones, email and chat

Able to perform in fast paced customer centric environment

Navigate effectively within multiple tools, receivable systems and internal processes to deliver accurate and timely deliverables (SAP, Oracle, Salesforce, etc.)

Other tasks assigned by Manager or applicable leadership

Requirements

  • HighSchool Diploma / GED from an accredited school or institution
  • Minimum of2 years in similar position in sales support or customer service
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