Proactively owns winning the technical decision of the customer. Gathers insights about client business and learns technical requirements to propose viable solutions to clients and support their digital transformation based on Microsoft technologies.
Architect solutions to meet client's business and IT needs, ensure technical viability and successful deployments, while orchestrating key resources, partners and Microsoft technologies as appropriate.
Acts as a technical leader & consumption champion around rhythm of business and pursues opportunities for optimization, proactively proposes potential business opportunities with customer.
Assesses, enables, and builds client’s technical capability, leads technical activities for building solutions, and supports pre-sales / implementation for client projects;
scales effectively where appropriate via partners. Develop deep relationships with key customer & partner technical leads and act as the Voice of Customer at Microsoft.
Scale Customer Engagements
Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently.
Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures.
Keeps up to date with customer information, industry and market trends, and compliance regulations.
Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market / industry knowledge to build credibility with customers individually or at scale.
Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes Managed Service Provider MSP , co-sell Partners), tools, and programs FastTrack, End Customer Investment Funds ECIFs ).
Searches for customer references to use in engagements.
Leverages knowledge of resources roles, Microsoft Technology Center MTC , demo sites, virtual sites) with limited managerial support and proactively engages product and support teams engineering) to remediate blockers by conveying impact.
Scale Through Partners
Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes.
Captures core competitive knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.
Applies and customizes existing demonstration assets. Demonstrates and oversees demonstrations Architectural Design Sessions ADSs , Proof of Concept POC sessions) of solutions based on multiple Microsoft products through initial engagements.
Leverages partner / customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.
Monitors and analyzes action plans to promote customer usage of key / prioritized Microsoft solutions / products that support customer’s business outcomes.
Identifies opportunities to promote usage.
Architecture Design and Deployment
Receives and synthesizes data about customer / partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer / partner.
Drives pilots, proof of concept (POC), and value optimizing solutions and costs) for multiple technical solutions across technology areas to prove the proposed architecture design.
Moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
Leads customer / partner projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports the customer / partner throughout pre-sales and / or implementation.
Identifies, escalates, and works to resolve technical blockers changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.
Adapts methodology and applies governance to identify, communicate, and / or minimize business and / or technical risks, defines customer / partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and / or delivering solutions.
Driving Customer Success
Builds customer timelines to identify and gain buy in on metrics in conjunction with partners to align with customer's digital transformation initiative and expand customer success coverage as a discipline.
Establishes cadence for checking in and reporting on people, process, and technology progress.
Acts as the Voice of the Customer (VOC) by driving new feedback, blockers, insights, resource OneList, End Customer Investment Funds ECIFs ) across territories so they can be added and prioritized.
Represents the customer to product teams to shape products and services by providing insights across the territory.
Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads.
Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities.
Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers / partners by aligning the vision for Microsoft cloud technologies with future industry needs.
Creates a vision with business solution scenarios and partners / services that helps the customer meet their business goals and achieve their long-term corporate vision.
Enables partners to a certain extent on projects to be a part of the client-side team.
Drives new workloads jointly with sales team by leading demand generation and actively identifying new engagements. Holds peer teams accountable, and brings insights to drive success of Microsoft cloud solutions by taking ownership of milestones within engagements.
Drives One Microsoft mindset.
Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
Shares ideas, insight, and strategic-technical input with team members using knowledge of Microsoft cloud solutions and their context in the competitive landscape.
Provides thought leadership by acting as role model for the architect community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes.
Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathons, etc.
and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions.
Shares best practices internally on community calls and drives recognition of Microsoft Cloud solutions through presentations and engagements with external audiences
Conducts group training or one-to-many events workshops, Webinars) to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions / products.
Ensures customer cloud platform enablement by gaining buy in at the C-level for cloud platform readiness and orchestrating various resources within Microsoft, partner, and customer resources to get them on board with Microsoft's cloud platform environment readiness initiative.
Embody our and values
Required / Minimum Qualifications
5+ years technical architect, technical consulting, design and implementation, and / or technical sales experienceOR relevant certifications from Microsoft or competitive platforms AND 3+ years technical architect, technical consulting, design and implementation, and / or technical sales experienceOR Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND 4+ years technical architect, technical consulting, design and implementation, and / or technical sales experienceOR equivalent experience.
AZ305 OR erquivalent (Azure expert)
Fluent in English and Spanish
Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND 7+ years technical architect, consulting, design, and implementation, and / or sales experienceOR equivalent experience.
5+ years experience with cloud-based solution designs, migrations and management of technology.