Business Intelligence Analyst
Snap Finance
Alajuela, US
hace 14 días

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success.

Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

As a Business Intelligence Analyst, you will be responsible for data analysis, reporting, metrics optimization, and strategic planning.

In this role, you will be supporting the contact center for Snap Finance. This role will help develop reporting, measurement standards, and presentations for the contact center and executive leadership teams.

You will also develop processes to evaluate employee performance and streamline the scorecard process.

The Job...

Develop and maintain contact center reporting

Enhance and simplify scorecard processes

Prepare leadership presentations

Manage reporting and dashboards

Assist with SQL database maintenance

Provide analysis and recommendations to leadership

You...

Bachelor’s degree or equivalent work experience

At least 2 yrs of reporting or analytics

Excellent proficiency with Microsoft Office suite intermediate

Strong report development and SQL query background

2 yrs in or supporting a call center environment

Collection team or support experience

Report automation

Familiar 3C Logic routing and IVR software

WFM software reporting experience is a plus

More

Snap values diversity, and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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