Senior Systems Engineer
World Fuel Services
SAN JOSE, COSTA RICA
hace 9 horas

At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team.

Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.

Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

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World Fuel Services, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Digital Workplace Systems Engineer III

Summary

The Engineer will be responsible for the overall systems and services in the Digital Workplace team that is part of Infrastructure domain.

The purpose and objectives of the team is to provide an exceptional user experience across the suite of collaboration tools that is owned, supported, managed, and delivered by the team.

The engineer will focus on implementation, integration, and deliveries in both the technical and business user aspect. The engineer plays a critical role in the lifecycle of services across cloud SaaS, IaaS, and on-prem services and integration across platforms with a focus on O365, SharePoint, MS Teams and other services owned by the Digital Workplace organization.

Working across teams, the engineer will need ensure that its products and services are being deployed and consumed in an optimal way and mentor teams across the organization with product roadmaps, training and documentation, and support assistance as a product group team.

Responsibilities

Will work with the team to lead initiatives across service offering in the portfolio of applications.

Establish automation solutions to streamline operational work for the team and across other teams using Digital Workplace services

Monitor and maintain the health of all services across the Digital Workplace offerings to provide highly available and reliable systems.

Establishes product governance for O365 including SharePoint, MS Teams, and Power Platform as well as security standards and practices to protect the service offering and in accordance to our Information Security guidelines

Manage Environments, Configurations, Integrations and Deployments for DWP technology stack

Action and remediate cyber security threats identified to reduce exposure and company risk

Technologies and platforms within the Digital Workplace portfolio :

Microsoft Office 365 Tenant and Suite of services (ALL)

Azure Services (AD, Intune, Conditional Access)

Slack

Digital Security Across All Service Offering

Carry on work through WFS Way of Working using Agile methodologies in a highly collaborative team approach. Participate in an on-call rotation within the team to ensure any urgent or business disruption is attended to according to the organization’s Critical Incident Management process License management across squad services ensuring the appropriate license level for cost-efficiencies.

Requirements :

5+ years delivering products and services under a Senior Engineer or similar role.

Bachelor’s degree in engineering, information technology, or related discipline (significant work experience may be considered in lieu of degree)

Experience delivering and supporting collaboration tools and services in a global organization.

Good understanding of key Agile concepts and / or experience Agile environment.

Expert in SharePoint Migrations from On Prem to Online.

Solid knowledge in supporting SharePoint, Power Platform, Skype for Business, MS Teams.

Expert in scripting using PowerShell (and other tools) to deliver automated and consistent results across the stack.

Engineering experience in SharePoint 2007, 2010, 2013 and Online (including other Office 365 services and Azure)

SharePoint technical support and solution development including intranets, document management frameworks and risk and compliance systems

Experience working in a DevOps environment.

Critical thinker, handles complex issues and engages team members when assistance is needed

Highly organized and able to manage and work from a prioritized list of planned activities for the team

Excellent verbal communications and written documentation skills

Strong change management experience backed up by customer focus

Experience providing end user support on every aspect of SharePoint implementation.

Experience working with business users to design and develop SharePoint sites

High standard of organizational skills and strong attention to detail

Provides leadership, coaching, and mentoring to members of the team

Signs That You’re a Strong Candidate :

You focus on the overall excellent customer experience rather than only on technology

You inspire confidence, motivation, and creativity in a team environment

You show caring and understanding

You seek out clarification and embrace the unknown without needing direction

You seek and utilize feedback positively

Excellent follow-through

Superior communication skills, both verbal and written and the ability to interact well with diverse personalities and working styles in a team environment

Ability to analyze, explain and document methodically

Ability to multi-task and manage time amongst clients

Flexibility and ability to bounce between projects quickly

Strong ethics in the context of business and information security

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