Inside Sales Account Manager
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 5 días


The Account Manager builds and maintains relationship with external customers while providing complex product solutions and services.

Duties and Responsibilities

  • Initiate, build and maintain relationships with customers by providing complex product solutions and services.
  • Own full-cycle of customer relationship and interactions including Inquiry to Order (ITO) and Order to Remittance (OTR)
  • Promote the customer’s products and services for business partners via phone, email and other channels as required
  • Plan promotional strategies and events with customers
  • Negotiate special and standard pricing with customers
  • Achieve quarterly and annual sales targets
  • Register all relevant information captured during customer interactions in CRM tools
  • Handle customers’ incoming requests, provide necessary support and provide proposals based on customer specified information
  • Understand and fulfill all regulations of the internal policies of the company
  • Requirements

  • Bachelor’s degree and 2+ years of previous customer service experience
  • Previous customer relationship management experience
  • Effective and professional verbal and written communication both with internal and external customers
  • Ability to work in a team or individually if required
  • Proficient end-user IT skills including MS Office and Outlook
  • Ability to speak fluent English. This position will be supporting NAM and will need to work the hours in which they support.

    Desired Characteristics

  • Creative and innovative personality
  • Sales mindset and able to product smaller deal proposals
  • Ability to provide excellent customer service, customer-focused approach
  • Result-oriented personality and capability to overcome obstacles
  • Effective and professional verbal and written communication both with internal and external customers
  • Ability to work in a team or individually if required
  • Our Commitment to Our People We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy.

    Our training programs focus on end-to-end development from onboarding through senior leadership. Flexible and competitive benefits plans offer you the right options to meet your individual / family needs Our success is measured by the positive impact we make on people, our communities and the world in which we live.

  • Our Commitment to Diversity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives.
  • We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

    Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees.

    Learn more about our and about .

    If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to.

    Emerson, a Fortune 500company with $18.4 billion in sales, more than 20 Innovation, Solutions &Engineering Centers, and 200 manufacturing locations worldwide, is committed tohelping employees grow and thrive throughout their careers.

    We are innovators,question-askers and problem-solvers. We don’t settle for good enough or Thisis the way it’s always been done.

    Instead, we push ourselves and strive forthe never been done before.

    Our Automation Solutionsbusiness enables the greatest use of the world's most valuable resources,ensuring the performance and safety of industries that are the backbone ofdaily life.

    Our Commercial &Residential Solutions business helps ensure human comfort and health, protectfood quality and safety, advance energy efficiency and create sustainableinfrastructure.

    No calls or agenciesplease.

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