Customer Service Representative
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 1 día

Description

Responsible in providing customer service regarding pricing and availability, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to various people in ASCO Pneumatics North American Customer Support group and ensure information given to customers is timely and accurate.

The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.

Responsibilities

  • Provides inside sales support for pricing and availability and attends to order management queries
  • Assists customer on basic technical queries.
  • Attends to customers concerns on shipping which include but not limited to research and analysis, help customers submit RMA requests, and update Novi team.
  • Assists customers on general product inquiry and ensures that the information is accurate.
  • Requirements

  • 1-2 years’ experience in customer service functions
  • Knowledge of Microsoft applications like Word, Excel, Power Point, Outlook
  • Demonstrated systems and process knowledge
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