Business Analyst I
Experian
Heredia, Heredia, Costa Rica
hace 1 día

Responsibilities :

  • Assists in the development of mail population segments to meet customer marketing strategies.
  • Assesses and selects appropriate resources for program delivery.
  • Serves as project coordinator for program scheduling and fulfillment.
  • Conducts final quality analysis on programs, reviewing accuracy of output.
  • Manages multiple accounts and programs simultaneously.
  • Provides technical consultation in the design and implementation of client programs.
  • Provides user interface support for self-service batch program fulfillment systems.
  • Knowledge, Experience and Qualifications :

  • Associate’s Degree in Business Administration, Industrial Engineering or related field
  • 2+ years Customer Service related experience (Client facing projects)
  • Solid experience in Boolean Search / writing SQL queries
  • Excellent English, both oral and written communication skills.
  • Basic knowledge in generating process documentation
  • Understanding of systems capabilities, software platforms and processes.
  • Knowledge of PC office software tools.
  • Excel Intermediate
  • Good analytical and problem solving skills.
  • Good organizational and project management skills.
  • Strong customer service skills.
  • Coding experience a plus.
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is and it ensures that we live what we believe.

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