What does a great IT Project Services, Analyst do?
This role will be responsible for the overall direction, coordination, implementation, execution, control and completion of the projects by ensuring consistency with company strategy, commitments and goals.
Achieves operational objectives by strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards;
resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
As an IT Project Services Analyst, you can look forward to :
Responding to customer inquiries received via email, web application, chat or correspondence
Handling moderately complex issues analyzing and resolving problems for customers by determining and explaining the best solution for the problem
Using online knowledge help systems to conduct research and answer questions Document actions taken in various systems required for each program Escalate issues to management and / or clients following defined procedures
Performing data entry as assigned Maintain client customer service and satisfaction standards in all customer contacts Develop and maintain an excellent working relationship with internal / external customers
Basic Qualifications for Consideration :
Bachelor’s degree required. Equivalent relevant work experience may be substituted for education requirement
2+ years of Financial industry experience
3+ years of project management experience
3+ years of customer care experience
Strong English-speaking skills and client facing interaction
Demonstrated project leadership skills.
Experience effectively and clearly communicating and interacting with client staff and management.
Preferred Qualifications for Consideration :
Project Management Capabilities
Experience in Client Care
Financial industry experience
Implementing or supporting Software as A Service
Work Schedule : Mon Fri. from 7 : 00 am to 4 : 00pm
Main location : Bareal de Heredia, Heredia / Additional location : Terra-campus, Tres Rios
Travel required : 15%
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.