Fraud Customer Service Agent - 01 Month
Infotree Service Inc
Santa Ana, San José, Costa Rica
hace 14 horas
Job Description

Monitor and analyze digital transactions activity to identify potential fraud patterns. Analysis of transactions from the real time queue. • Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity. • Contact customers as required to validate suspicious transactions. • Work closely with Supervisors and Seniors Analyst to share fraud patterns and good practices and mitigation tactics. • Resolves complex problems independently. Makes decisions regarding escalation cases. • Be flexible and open for new responsibilities, based in our “center of excellence” status.


Qualifications

• Two years of College/University studies in Business Administration/ Finance.

• Experience with fraud monitoring and/or payments background desired.

• Online or banking experience desired. • Demonstrated analytical, organizational, and customer service skills. • Proactive, independent individual with the ability to focus on the task at hand.

• Confidence in making instinctual and logical decisions with little or no supervision.

• Strong communication skills, self-motivation and results-oriented approach.

• Intermediate skills in Microsoft Excel required.

• Ability to grasp new concepts and integrate quickly to deliver results.

• Ability to work under pressure and team player.

• Must be fluent in English – written and verbal skills. Other languages will be considered an advantage, in particular French, German, Spanish, Italian

• Ability to work a flexible 24/7 schedule. In addition, please focus on stronger English level B2, customer service and Fraud experience.



Additional Information

• Ability to work a flexible 24/7 schedule.

- Extension Possibility. 

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