Resource and Operations Specialist - People Operations
Location : San José
Categories : Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time
Job Summary
The Resource and Operations Specialist - People Operations will collaborate with the leadership of four service teams to assist with planning, building, and retaining high-performing teams of 60+ administrators, staff (licensed and non-licensed), faculty, contractors, interns, and students with SJSU’s Student Wellness Center (SWC).
Reporting to the Director of Care Experience and Operations, the Specialist is part of the Resource and Operations Team charged with optimizing the Student Health Fee funds that facilitate Student Wellness Center operations.
The critical work of this role involves driving the annual schedule of people operations activities to ensure the organization can meet key objectives each semester, leading recruitment efforts with supportive and effective facilitation, navigating a complex union and licensed staffing environment to develop and retain employees, and modeling a positive work culture within all aspects of people operations.
Key Responsibilities
Facilitate SWC recruitments, onboarding, leave time reporting, payroll reporting, and off-boarding of administrators, staff (licensed and non-licensed), faculty, interns, and students
Coordinate timely completion of performance-, position-, and licensure-management activities for administrators, staff (licensed and non-licensed), faculty, and students
Collaborate with SWC leadership to enhance organization culture through employee rewards, recognition, engagement, and well-being
Ensure compliance with workplace employee health and safety measures, labor laws, and union contracts
Maintain critical people operations knowledge, including employee and organization records, and the annual schedule of key people operations deliverables
Knowledge, Skills & Abilities
Proven organizational skills, including time management and the ability to respond to shifting priorities
Project management and strong attention to detail skills
Strong problem-solving and analytical skills
Strong oral and written communication skills
Ability to collaborate with other administrators and support personnel, management, and clients on a regular basis
Ability to take initiative to identify needs and develop solutions
Ability to research, develop, analyze, implement, and evaluate policies and procedures
Excellent customer service and public relations skills
Required Qualifications
A bachelor's degree and / or equivalent training
Four years of administrative work experience involving study, analysis, and / or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
Preferred Qualifications
Bachelor's degree in human resources, organizational psychology, management, health education, health sciences, or related field
2 years of experience in a people operations role within a union environment or university
2 years of experience working within wellness or healthcare organization
Experience working with safety measures and / or labor laws
Compensation
Classification : Administrative Analyst / Specialist Exempt II
Anticipated Hiring Range : $6,180 / month - $6,300 / month
CSU Hiring Range : $4,693 / month - $8,489 / month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
