Amazon.com, Inc. (NASDAQ : AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection.
Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.
Today, we operate retail websites in 15 countries, offering millions of products in more than different categories worldwide, and we still like to work hard, have fun and make history!
Position Description : Sr. Workflow Manager
LOCATION Calle Blancos, Costa Rica
Job Description : Sr. Workflow Manager
Amazon is looking for a leader who is passionate about Customer Experience, who thinks / acts globally, and who has the ability to contribute major new innovations in the industry.
As our Sr. Workflow Manager, he / she will execute capacity ramp up and ramp down across Customer Service internal sites, drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.
The ideal candidate will possess a strong analytical background that enables him / her to analyze and standardize workflow activities across his / her team.
He / she will experience a wide range of problem solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis.
The successful candidate possesses superb business judgment, with a track record of successful relationship management, with experience generating and managing plans, reports, and analyses.
The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
This person would be responsible for managing the team that executes to short / long term capacity plans by aligning actual staffing to forecasted requirement.
He / she will be leading a team of analyst and managers spread across multiple countries and will be responsible for their performance in ensuring staffing accuracy in the internal network for service level delivery.
Strong initiative, team leadership, project management and quantitative skills are imperative, as well as the ability to lead and grow top-
notch people. This will be a high visibility role and the candidate will have to interact with Sr. Amazon CS leadership on a regular basis to keep them updated on the network and participate in strategic long term planning initiatives.
The successful candidate will :
Additional Skills required
Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation