Program Manager
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 3 días

Major Job Functions

Clearly defines and documents project governance and program scope. Gets approval and signature from Program Owner on these documents.

Advises the program Owner of the most effective and expedient program management methodology to use based on the type of program tasks to be performed.

Interviews internal and external clients, determines program requirements and priorities.

Identifies programs must haves, should haves, and nice to have features / functions.

Develops lists of tasks, defines their interdependencies, assigns resources, and tracks task progress to completion.

Determines specific program deliverables, defines the process for the review and approval of deliverables, and specifies quality criteria for deliverables assessment.

Defines program scope subject to management approval, establishes the process for altering the scope, and responds to requests for changes to the scope.

Builds time estimates, develops program schedule, and addresses scheduling problems as they arise.

Estimates program costs, prepares budget recommendations, and monitors and reports program performance to budget constraints.

Develops, maintains, publishes and distributes comprehensive program plans.

Identifies, mitigates and recommends alternatives on handling risks and issues that threaten the successful completion of the program within deadline.

Monitors and reports program progress to objectives in timeframes, scope, quality, costs and risks.

Receives information on program status, changes and issues.

Identifies potential sources for solutions, and contacts appropriate parties to initiate action.

Identifies areas within the business unit where process improvements may benefit program performance.

Manage the performance of the Project Managers supporting the program


Responsible for leading all aspects of diverse, very complex programs, working with business leaders to align strategies.

Receives assignments in the form of objectives and establishes goals to meet these objectives.

Provides guidance to program resources to achieve goals in accordance with established policies.

Work is reviewed and measured based on meeting objectives and schedules.

May be responsible for administering budgets and schedules.


Works under the direction of a CPMO Director or the CPMO Vice President

Responsible for the coordination of activities of a suite of programs with responsibility for results in term of costs and methods.

In some instances, this manager may be responsible for a functional or staff area but not have subordinate full time employees.

The PgM may have responsibility for operational first line supervision of Project Managers supporting the program

General Qualifications

May require a Master’s degree or equivalent experience.

14 >

years of related project management experience preferred.

2 5 years of program management functional experience preferred

PgM / PMM (Sr.) should have accumulated a minimum of 12,000 hours of experience in the project management role.

PgM / PMM (Sr.) should have accumulated 1040 hours of Program Management experience

PgM / PMM (Sr.) would be expected to possess multiple professional certifications.

Knowledge / Skills / Abilities

Expert knowledge of project management methodology and tools including software.

Expert knowledge of computer systems and processes and PC desktop applications.

Expert knowledge of business unit products and operations.

Expert knowledge of legislation and regulations impacting business unit industry.

Excellent oral and written communication skills.

Expert project management and organizational skills.

Expert problem solving and analytical skills.

Expert leadership skills

Excellent budget and resource management skills

Ability to travel domestic and international

Excellent business analysis skills (Determine operational objectives, define program requirements by identifying milestones, phases, validate resource requirements, identify process improvement opportunities)

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.

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