Senior Process Executive
Infosys
San Jose
hace 4 días

Job Description

Senior Process Executive-HRO San Jose- Costa Ricain the role of senior process executive for a data process, you will execute transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet service level agreement targets and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of InfosysIn this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management and process reengineering in order to meet the client goals.

Location for this position is San Jose-Costa Rica.QualificationsBasicHigh School Diploma or GED EquivalentAt least 1 year of experience in BPO sector and in HROPreferredAt least 1-year experience in transactional HRO compensation and benefits processes (Exposure to core HR life cycle : On-boarding Compensation, Movements, Expats, Payments, Leaves, Terminations) and HR systems (Workday)Communication SkillsAnalytical skillsExcel IntermediateMust have PortugueseUsed to work with KPIs / MatricesThe job entails sitting as well as working at a computer for extended periods of time.

Should be able to communicate by telephone, email or face to face.About UsInfosys BPM, the business process management subsidiary of Infosys (NYSE : INFY), provides end-to-end transformative services for its clients across the globe.

The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 32 delivery centers in 16 countries spread across 6 continents, with more than employees from over 80 nationalities, as of Nov .

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.

Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

The company’s senior leaders contribute widely to industry forums as BPM strategists.

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