Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Love to innovate while helping customers meet their online business goals? The Personalization Engineering Consultant position is a client-facing role requiring technical knowledge and skills! Personalization engineers build and develop Target solution to meet customer's business objectives and personalization and testing needs.
In addition, consultants help each customer implement the solution throughout their websites and applications, perform quality checks to ensure that the implementation work has been completed successfully, and diagnose and resolve technical issues when they arise.
This role is part engineer and part consultant, it is a very technical job with constant customer interaction and opportunities to innovate!
What you'll Do
Understand client's technology stack (Adobe and non-Adobe), architecture diagrams, technical documentation.
Act as bridge for multiple teams : engineering, business, consulting, product.
Create and maintain abstract architecture designs / design Patterns for different tech stacks used by existing and prospective customers.
Enablement and support of team members in creating and using documentation.
Develop and maintain re-usable code artifacts that can support the implementation / realization of the Architecture design.
Enablement of customer's engineering team to help them scale / maintain the implementation that Adobe has helped them put in place.
Self-enablement on all the latest internet technologies broadly and obtain deeper expertise on the technology that is unique in the team.
Become SMEs on debugging escalations to determine whether it is an implementation issue or a product issue and triage.
Responsible for reviewing technical solutions developed by consultants before being delivered to customer to ensure quality / best practices and adherence to design patterns if used.
Develop Automated solutions to check the quality of all technical deliverables from consulting to customers.
Create thought leadership, Write Blogs, Create Training videos to enable Adobe and customers.
Support customer discovery sessions and help guide client's business requirements and key performance indicators.
Engage directly with customers via phone, email, and / or in-person through the project lifecycle. Including interaction with marketers, analysts, web developers, partners and executives
Lead multiple client engagements at a time, and establish expectations appropriately to keep projects on schedule and within scope.
Lead or be part of a review board who reviews and sign-offs implementations before it goes live.
What you need to succeed
3+ years' experience working in web development or a related field.
Experience with Single Page Application (SPA)
Adobe Target experience
Experience with or ability to quickly learn :
Adobe Launch Expertise.
NodeJS SDK Expertise
Be results-oriented, responsive, professional and dedicated to customer success
Possess a creative and problem-solving mentality
Good interpersonal, presentation, and soft skills both verbal and written
Ability to learn quickly, be an excellent teammate, and handle change efficiently
Bachelor's degree or equivalent work experience
Up to 20% travel required