We are looking for Selling Partner Support Associates to be the primary interface between Amazon, our Sellers and Vendors.
We obsess over providing world class support, technical assistance and account management services to our global partners.
The Selling Partner Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience, a Selling Partner Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone and / or email cases.
Provides prompt, efficient and high quality service to Amazon Sellers through email, and phone.
Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
Works with multiple technology applications and features to resolve Seller contacts
Demonstrates the ability to work independently while using departmental resources, policies and procedures
Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
Proficient in English, Spanish and Portuguese
Demonstrated effective, clear and professional written and oral communication and attention to detail
Understanding of quality and metrics processes
Ability to work with several applications and contacts simultaneously
Ability to embrace constant change with flexibility and good grace
Demonstrated appropriate sense of urgency and adaptability in response to changing business needs
Schedule flexibility to work at least one day of the weekend
Intermediate MS Office applications specifically Excel, familiarity with web browsers
High School Diploma
College Degree or currently in first or second year of obtaining an undergraduate degree
6 months experience within a customer service and contact center environment