LATAM Server Support Analyst
Silicon Graphics International Corp.
Heredia, Heredia
hace 4 días

Description :

We are looking for the next great Global Remote Services Technical Solutions Consultant for Latin America region.HPE Servers support offers a comprehensive open and standards-based portfolio designed to address a broad range of customer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leading branch and data center solutions.

The Customer Solution Center (CSC) is made up of teams that provide remote (offsite) service; customer access, presales, post-sales, and service delivery.

Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems with the following key responsibilities but not limited to : - Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or external businesses and end user’s contacts and proactive notification systems.

  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.- Ability to articulate clearly, recommend and explain resolutions / clients.
  • Partners actively with Level two engineers.- Possibility to work from home strategy.QualificationsEducation and Experience Required- 2+ years of experience providing technical support to Enterprise Customers and / or Service Providers.
  • Bachelor's degree in Computer Science, Electrical Engineering- Without a degree, an additional 1 year experience required in technical support to Enterprise Customers and / or Service Providers.
  • IT, ASE, ATP, CompTIA Servers+ certifications is a plus.Other Desired Knowledge and ExperienceIT & Servers knowledge ideally 3+ years' experience with the configuration, implementation and problem diagnosis.
  • Ideal experience would include several of the following technologies : NAS, SAN, RAID, Window server, Linux, storage, WMWare.

    Join us and make your mark!We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?Then let’s stay connected!
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