Manager, Customer Success
San Jose
hace 3 días

The Opportunity

We are looking for an outstanding people manager to support a senior Customer Success team working with some of our highest growth customers using Adobe’s Experience Cloud, with specific emphasis on Adobe Platform and Audiences.

The goal is not just retention and growth it's about thinking like the customer understanding their goals and consistently delivering value.

We are seeking a problem solver and inspiring digital transformation leader someone creative enough to design compelling programs that will scale, with management and organizational change management skills to put those programs into effect, and with business and operational savvy to bring together and report on efficiency and effectiveness.

You will have individuals on your team with responsibility for outcome driven engagements determined by customer needs, helping us achieve our Customer Success mission of accelerating value for our customers.

What You Will Do

  • Develop and govern client success programs that meet the needs of Customer Success supporting intelligent engagements that are driven by insights from data
  • Work closely with the organization's Senior Leadership on multi-functional and cross-departmental projects
  • Participate with the extended Adobe CSM Management team to develop and refine standard methodologies
  • Maintain up-to-date knowledge of Adobe’s Experience Cloud technology, with an emphasis on Adobe Platform products (including Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics and Adobe Real Time Customer Data Platform) and be able to clearly articulate their business value
  • Foster innovation by sharing new ways customers can use Adobe solutions to advance their digital maturity
  • Identify customer risk, and work with your team to create and execute value realization and / or get-well plans
  • Share a clear, compelling vision of our future and share the alignment between individual, team, organization, and company goals
  • Make development planning and development discussions a key priority
  • Identify, hire, develop and retain talent
  • Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
  • What You Will Need to Succeed

  • Bachelors Degree or equivalent preferred, Masters Degree or above is a plus
  • 10+ years of related experience in technology (customer Success, consulting, business development, sales engineering, client-side experience, etc.)
  • In-depth knowledge of digital marketing and customer experience management
  • Proven experience leading and running high performing teams
  • Good interpersonal skills and desire to work in a dynamic and fast-paced environment
  • Ability to work autonomously, be outcome oriented and a strong team leader
  • Ability to quickly learn new technology and translate the features of a range of products into business benefits
  • Occasional travel required
  • Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

    Colorado Starting Salary : $136,400 - $177,200

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC base + commission), and short-term incentives are in the form of sales commission plans.

    Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

    In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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