Remote Fleet Engineer - Intermediate
Hewlett Packard
Heredia, Heredia, Costa Rica
hace 1 día

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope.

Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action.

Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities :

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

Evaluate unique or complex installations or configurations and make recommendations for resolution.

Articulate clearly in writing and verbally. Add case resolution to KMS.

Represent HP in a face to face customer location visit, industry conference / trade show, vendor meeting, etc.

Engages team members for support as required to ensure internal or external business and end users / clients SLA demands are met.

Develop partnership with and assist the Sales Pursuit team.

Education and Experience Required :

Vocational : apprenticeship / certification completion. May be technical or non-technical. May include on- the-job training in addition to studies.

In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree : first attainable degree at the post-high school level.

Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.

1-3 years experience in relevant technologies and customer environments.

Relevant industry qualification where applicable.

Intermediate Networking knowledge. (CCNA preferred)

Additional knowledge in WebJetAdmin, and printer troubleshooting is a plus.

Software and database creation / management is a plus.

Knowledge and Skills :

Excellent verbal and written communication skills in language to be supported.

Experience in troubleshooting in a technical environment.

Excellent analytical and problem-solving skills.

Software and hardware knowledge of computing, storage, and peripheral devices.

Advanced proficiency with case management databases and tools.

Superior customer service skills.

Phone and remote support experience. E-support experience and knowledge.

Understand the customer to be an advocate for the customer.

About HP

You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo,

and creating what’s next. We’re in search of talented people who are

inspired by big challenges, driven to learn and grow, and dedicated to

making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history : HP’s commitment to diversity, equity and inclusion it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is

respected and where people can be themselves, while being a part of

something bigger than themselves. We celebrate the notion that you can

belong at HP and bring your authentic self to work each and every day.

When you do that, you’re more innovative and that helps grow our bottom

line. Come to HP and thrive!

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