Inside Sales Engineer / Technician I
emerson
Escazú, San José, Costa Rica
hace 5 días

Responsibilities

  • Generate and select model numbers based on customer’s specific data or application
  • Develop quotations based on Emerson, customers, and representative’s requirements
  • Utilize system tools to provide customer product application support and review solutions as required with the Inside / Field Sales Representatives
  • Review quotes for technical conformance as in valid model options, configuration ranges, documentation options, and device compatibility to application
  • Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer. This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity
  • Follow up on sent proposals to increase sales hit rate for specific customers
  • Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
  • Maintain a good working knowledge of Emerson quotation tools and pricing policies; is responsible to continually enhance knowledge of Automation Solution products, applications, and industries served
  • Understand and consistently apply Emerson commercial policies and business practices related to quote entry
  • Ensure compliance with import / export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
  • Provide backup and support for internal and external sales personnel / s to maintain good service levels
  • Provide consulting support to Order Entry Analyst or Order Management when processing an order
  • Achieve targets on productivity, service levels, and quality
  • Perform other duties as required
  • Education :
  • o For Inside Sales Engineer I : Bachelor’s Degree in engineering

    o For Inside Sales Technician I : Currently studying an engineering career, advanced

  • Experience : 1 -2 year of sales related customer service experience is preferred
  • Solid prioritizing and organizational skills along with being a self-starter
  • Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
  • Has an interest in the mix of technical, customer service, and sales
  • Willing to work on flexible shift schedule based on business needs
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